Purpose of the job
The position requires one to have technical proficiency of all industry related hardware and excellent client relationships. Extended working hours and long-distance traveling are fundamental requirements for this role.
Key Responsibilities
Incident Resolution & Implementation
- Conform to Contractual SLA requirements
- Adherence to the Incident Management Process Flow as specified by Stowe internal Policies
- Accurate completion of worksheets, checklists and project documentation
- Diagnose, Fault-Find and Problem Solving
- Product Support
- Hardware Support
- Staging of Project equipment
- Conformance to implementation standards
- Understand HSSE and PPE requirements
- Safety File upkeep
Administration & Tools Management
- Adherence to time lines and accuracy as defined by Stowe internal Policies and procedures
- Boot Stock Management
- Weekly Vehicle inspections
- Hardware Tools
o Tools, condition
o Cell phone & Tablet
o Laptops, Antivirus, Legal Software etc.
o Stowe Images, availability
o Utility Software, availability
Policies and Procedures
- Understanding and implementation of Stowe policies and procedures.
Required Competencies
- Customer and Interpersonal relations
- Written and Verbal Communication Skills
- Technical and troubleshooting Skills
- Ability to work under pressure
- Time Management
Minimum Requirements
- Grade 12 Qualification
- A+ and N+ (CompTIA) Certification or NQF 5 equivalent
- At Least 1 Year IT industry experience
- Driver’s License
- Passport
Job Types: Full-time, Contract
Pay: R12 000,00 - R15 000,00 per month
Work Location: In person
