The main job function supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres (Windows Server 2022 and SQL Server 2022)
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Working in an Operations Centre, part of a team running a 24/7 shift pattern.
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Reviewing Monitoring and Alerting systems constantly. Prioritizing and escalating issues quickly and proactively, or solving issues where possible. Goal of zero downtime across critical systems.
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Escalating and communicating issues to 2nd line support (Aris IT and Blue Ion) or 3rd party organisations when necessary (Database Admins, ISP suppliers etc).
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Performing updates, installations and changes to systems; windows updates, software licenses, web site certs etc.
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Maintaining security of systems and customer data, raising any issues as soon as they occur.
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Prioritizing and troubleshooting support tickets and requests from customers, during times when other IT teams are not working. Delivering prompt and professional customer service.
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Producing and maintaining documentation on process and systems as required, to the standard of other IT teams documentation.
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Contributing to post incident or post project reviews/retrospectives.
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Learning about the systems in the platform, the environments and technologies.
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Logging effort per day and time remaining on current tasks in time tracking tool.
Assisting the rest of the team and other IT teams with support and projects where needed.
