Automation Control Solutions is a market leader in Southern Africa in the field of Process Control Instrumentation providing world-renowned products, specialised training, after sales service and technical support. Automation Control Solutions represents Emerson Automation Solutions, in Southern and Eastern Africa.
Responsible to ensure efficient and effective quote completion Assist and guide all customers by generating technically acceptable product solutions. Expeditious processing of RFQ’s as per customer requirement, and that business objectives & standards are met.
ACADEMIC QUALIFICATIONS:
- Grade 12 / Matric (With Mathematics and Physical Science as subjects)
- N3/N4 Technical Qualification (Advantageous)
- Administration Qualification (Advantageous)
EXPERIENCE:
- 2-3 years Industry related Internal Sales Experience – apply skills
- 2-3 years Customer Relationship Experience
KNOWLEDGE, SKILLS & ABILITIES:
- MS Office Proficient
- Internal Sales experience
- Demonstrate ability to drive results through direct reports
- Effective Time Management and optimal staff utilisation
- High level of interpersonal and communication skills
- Prioritise tasks according to urgency
- Analyse issues and solve problems
- Inherent understanding of market trends affecting service-related opportunities
BEHAVIOURAL COMPETENCIES:
- Obsessive attention to detail
- Analyse issues and solution driven – Logical
- Cope well with pressure and tight deadlines
- Outstanding communication and presentation skills
- Effective time management, task planning, prioritising
- Self-managed – take initiative, maintain focus and self-control
- Team orientation
- Inherent Service ethic – business confidentiality
- Logical
- Enthusiastic about Quality
KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):
- Capturing entries on CRM – Maximizer system: compliance 100% Up to date always loading relevant documents and status updates.
- Produce Technically acceptable quotes- Update and Utilise instrument/valve sizing and selection programmes to determine specific product solutions as per customers’ requirements, advise customers of possible alternative solutions.
- Source quotations for product from local and overseas suppliers.
- Generate Pricing schedule – updated price lists.
- Have efficiency in the use of FF2 and updating of history cards.
- Check quote for technical accuracy and advise customer of any deviations from original RFQ.
- Ensure On time submission of quotes - DTD (non-proposal) 90% of quotes in 3 days.
- Increase quote conversion rate for all sales to 20%.
- Oversee Customer and Supplier queries within 2days – Response and Solutions.
- Communicate and generate necessary reports and event logging with regards to tenders.
- Oversee Customer and Supplier queries – Response and Solutions.
- Maintain and Improve Customer relationships.
- Order turnaround in 2 days – Correct Order processing, Order Acknowledgements
- Update CRM System with Won & Lost orders.
- Create server folder containing all relevant correspondence of each opportunity.
- Generation of internal order processing documentation – incl. BOM.
- Assist Customer, Order processing and Sales with technical query resolution.
- Credit note completion and approval process.
- Follow established departmental policies, procedures and objectives, assuring continuous quality improvement & safety awareness.
