The Account Manager at FirstDMT plays a critical role in delivering industry-leading Device Management, Automation, and Customer Experience solutions to ISPs, FNOs, WISPs and Telecommunications Service Providers. The role focuses on building strategic client relationships, driving account growth and new business, ensuring exceptional service delivery and aligning FirstDMT solutions with client business objectives.
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Act as the primary point of contact for strategic client accounts.
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Develop and maintain strong long-term client relationships.
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Identify upsell, cross-sell, and account growth opportunities.
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New business sales, prospecting, qualifying and product/solution demonstrations
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Manage implementation and adoption of FirstDMT solutions.
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Collaborate with Product, Technical, Service Delivery and Operations teams.
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Manage escalations and ensure timely issue resolution.
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Lead and coordinate customer-facing projects including trials, Proof of Concepts (PoCs), pilot programmes, onboarding initiatives, solution deployments and service transition activities.
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Manage project plans, timelines, stakeholders, risks and reporting to ensure successful commercial and operational outcomes.
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Monitor contract renewals and commercial obligations.
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Minimum Matric / Grade 12 qualification.
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Minimum 3 years experience in Account Management, Client Services or Customer Success.
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Strong understanding of ISP, WISP, FNO, Telco or ICT environments.
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Experience managing customer-facing projects, onboarding programmes, trials, PoCs, implementations or technology deployments.
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Bachelor's Degree in Telecommunications, IT, Engineering or Business is advantageous.
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Client relationship building and stakeholder management.
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Sales-Focused Project Management including trials, PoCs, onboarding, deployments and service transition activities.
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Strategic thinking and problem solving.
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Technical affinity and understanding of telecommunications and networking.
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Excellent communication, presentation and meeting management skills.
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Commercial acumen and consultative selling.
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Ability to bridge business needs with technical solutions.
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Self-driven and self-motivated.
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Client Satisfaction and NPS.
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Client Retention and Renewal Rates.
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Revenue Growth and Service Adoption.
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Achievement of Sales Targets.
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Upsell and Cross-Sell Success.
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Successful Delivery of Trials, PoCs and Onboarding Projects.
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SLA and Operational Performance.
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Contract Renewal Success.
