Reports To: Branch Manager / Operations Manager
Job Purpose
The Dispatch Clerk is responsible for ensuring that all customer orders are accurately prepared, checked, loaded, and dispatched on time. The role requires maintaining accurate dispatch records, coordinating with drivers and warehouse staff, and ensuring that all deliveries leave the premises with the correct documentation.
Key ResponsibilitiesDispatch Operations
- Prepare and process all dispatch documentation.
- Verify customer orders against picking slips and invoices.
- Ensure all goods are correctly picked, checked, packed, and loaded.
- Coordinate daily dispatch schedules with drivers and management.
- Ensure deliveries are dispatched on time and according to customer requirements.
- Monitor and track all outgoing deliveries.
Stock Control
- Verify quantities and products before dispatch.
- Report any stock shortages, damages, or discrepancies immediately.
- Assist with stock counts and stock take procedures.
- Ensure stock movements are accurately recorded.
Documentation & Administration
- Maintain accurate dispatch records and filing systems.
- Ensure all dispatch notes, invoices, PODs (Proof of Delivery), and collection documents are completed and signed.
- Follow company procedures for all stock leaving the premises.
- Ensure no goods leave the premises without proper authorization and documentation.
Customer Service
- Communicate professionally with customers regarding collections and deliveries.
- Resolve dispatch-related queries promptly.
- Liaise with sales staff regarding urgent orders and customer requirements.
Health & Safety
- Ensure safe loading and unloading procedures are followed.
- Maintain a clean and organized dispatch area.
- Comply with all company health and safety regulations.
Minimum Requirements
- Grade 12 (Matric).
- Previous dispatch, warehouse, logistics, or stock control experience.
- Computer literate (Microsoft Excel, Email, Inventory Systems).
- Strong attention to detail and accuracy.
- Good communication and organizational skills.
- Ability to work under pressure and meet deadlines.
Key Performance Indicators (KPIs)
- Dispatch accuracy.
- On-time delivery performance.
- Stock variance control.
- Documentation accuracy.
- Customer satisfaction.
- Compliance with company procedures.
Personal Attributes
- Honest and trustworthy.
- Reliable and punctual.
- Strong attention to detail.
- Ability to work independently and as part of a team.
- Good problem-solving skills.
- Professional and disciplined work ethic.
Pay: R8 000,00 - R10 000,00 per month
Work Location: In person
