Identify, design and implement effective processes and systems within operations, technology and informatics, aligned to a BU and
Group Strategy
Review current processes and systems to understand business information and how systems integrate
Liaise with stakeholders to establish and address needs to develop outputs
Manage and approve system project-specific to ensure quality and data integrity
Plan, design and implement new processes and systems in line with client and business approved needs
Facilitate and/or manage the implementation of processes and systems
Monitor and maintain processes and systems to ensure efficiency and sustainability
Manage SLA requirements
Set up training materials and conduct and record all training on new systems
Audit processes and systems to ensure business needs are met
Suggest and plan for systems and processes enhancements
Represent and effect on behalf of Business Unit at Smollan Group Projects and Clients
Define a BU/ Group OI strategy (short term)
Understand the expectations of stakeholders
Monitor and measurement of operational activities
Engage with operational team to facilitate and support achievement of excellence
Measurement of key outputs of business unit and facilitate management
Analyse audit reports to identify gaps, identifying enhancements and maintain error tracking and compliance reports
Ensure the integrity of data
Present an analysis of data to clients and business to provide business update
Maintain SLA requirements as per client needs and supplies
Support and liaise with Operations with regards to relevant business systems
Identify bottleneck and workload impacts to ensure efficiency and make solutions/suggests
Identify projects to streamline areas to improve
Ensure effective asset recording and facilitate asset-related processes as determined by business unit needs
Optimise and ensure service methodology efficiency of deployment of people
