Field Engineer – Cape Town
Location:
Cape Town (Office based with regular travel to client sites)
About Us
Kibo Technical is a managed IT services and cloud solutions provider supporting businesses across South Africa. We deliver IT support, Microsoft 365 solutions, cloud services, networking, cybersecurity, and infrastructure management to a diverse client base.
We are looking for a hands-on Field Engineer who enjoys solving technical problems, working directly with clients, and taking ownership of issues through to resolution.
This role is ideal for a technically strong engineer who enjoys a mix of onsite work, project implementation, and client support within a fast-paced MSP environment.
Key Responsibilities
- Provide onsite and remote support to business clients.
- Install, configure, and maintain desktop, server, networking, and cloud environments.
- Support Microsoft 365, Entra ID, Intune, Azure, and hybrid infrastructure.
- Troubleshoot complex technical issues and deliver timely resolutions.
- Perform client site visits, upgrades, deployments, and project work.
- Maintain accurate documentation, asset records, and ticket updates.
- Assist with networking, cabling, wireless, firewall, and infrastructure implementations.
- Ensure adherence to cybersecurity and operational best practices.
- Take ownership of tickets, projects, and client outcomes.
- Deliver exceptional customer service and represent the business professionally.
Requirements
Essential
- 3–5 years' technical support experience.
- MSP, ISP, or multi-client support experience.
- Microsoft 365 administration experience.
- Windows Server and Active Directory experience.
- Networking troubleshooting knowledge.
- Strong customer-facing communication skills.
- Valid driver's licence.
- Own reliable transport.
Advantageous
- Microsoft certifications (MS-900, AZ-900, MD-102, AZ-104).
- Experience with ConnectWise, N-able, Huntress, SentinelOne, or similar platforms.
- Firewall and cybersecurity experience.
- Microsoft Intune and Azure administration experience.
What We're Looking For
We're looking for someone who:
- Takes ownership and accountability.
- Enjoys working independently while being part of a team.
- Can adapt quickly in a fast-paced MSP environment.
- Communicates professionally with clients and colleagues.
- Is naturally proactive and solution focused.
- Takes pride in delivering excellent customer service.
- Wants to continually learn and develop technically.
Why Join Kibo Technical?
- Exposure to a wide range of technologies and client environments.
- Opportunity to grow within a rapidly expanding MSP.
- Hands-on technical role with variety and autonomy.
- Supportive team culture focused on accountability, development, and continuous improvement.
- Clear performance framework and career growth opportunities.
To apply, please submit your CV along with a brief summary of your technical experience and certifications.
Pay: Up to R25 000,00 per month
Work Location: In person
