Restaurant General Manager (Succession Pathway)
Location: Cape Town Region
Initial Deployment: KFC Atlantis (Initial Training at Melkbosstrand)
Portfolio: Atlantis
Contract Type: Permanent
Applications Close: 29 May 2026
Overall Purpose of the Position:
The purpose of this role is to manage a restaurant within the policies and guidelines of the company to build a great team, ensure customer satisfaction and profit maximization. The Restaurant General Manager (RGM) will perform hands-on work to train and develop employees, respond to customer service needs, and model appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.
This role forms part of a structured succession pathway, starting with a supervised training phase at KFC Melkbosstrand before assuming full RGM responsibilities. Successful progression depends on passing all required training modules and certification assessments.
Key Performance Areas (KPAs) & Responsibilities include, but not limited to:
Build People Capability
· Facilitating restaurant training programmes and onboarding for all restaurant staff to company standard to enable them to maximise performance and realise their career potential.
· Coaching on the floor; give regular feedback, recognition and corrective guidance to sustain high performance.
· Engagement & retention: Creating a positive work environment; implement fair practices and processes, growth pathways and recognition.
· Performance management: Setting goals, conducting reviews, and addressing performance/IR matters promptly.
· Recruitment and maintaining Bench strength: Recruiting, Developing Operational Leaders and maintaining a healthy bench of developed and capable team members.
Performance Indicators: Employee Engagement Score, Bench Strength & Internal Promotions & Training Completion & Certification
Deliver a Consistent Customer Experience
· Ensuring CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, Speed of Service) and brand standards are consistently met by the restaurant team, exceeding customer expectations and achieving audit/compliance standards.
· Forecasting inventory, sales and staffing; develop staffing plans; manage food and supply orders to balance cost efficiency with operational needs
· Guiding Restaurant Manager (RM) in effective deployment planning; address obstacles during peak trading
· Tracking, analysing, and identifying root causes of customer complaints, performance, and operational variances; develop SMART action plans or continuous improvement plans with the Area Coach (AC) to address issues and sustain standards.
· Planning and executing restaurant marketing initiatives; ensuring effective execution of promotions to build traffic and grow sales.
· Driving Customer-Focused Culture by setting the tone for a “customer-first” mindset, recognizing great service, reinforcing hospitality behaviours, and holding all staff accountable for delivering a superior customer experience.
Performance Indicators: CHAMPS/ROCC Audits, Customer Complaint Resolution Rate & Operational Routine Compliance
Grow the Brand, Sales and Profits
· Ensuring the team delivers strong sales performance, operating efficiency, and consistent business results.
· Managing staffing, inventory, cash handling, and other controllables while reviewing financial reports and take corrective actions to protect margins and drive cost efficiency.
· Ensuring restaurant facilities and equipment are maintained to brand standards through preventive maintenance and timely upgrades.
· Accurately complete forecasting, budgets, and action planning to deliver business results.
· Supporting and executing new company initiatives and track results, ensuring effective rollout and adoption by the team.
Performance Indicators: Sales Growth vs Budget, Restaurant Profitability & Brand Initiatives Executed Success
Ideal Requirements
· Minimum Grade 12 / Matric
· Essential: 3-5 years’ management experience in a Quick Service Restaurant (QSR), retail or hospitality environment with proven ability to lead large teams and manage multiple shifts.
· Advantageous: Tertiary certification and/or Diploma in supply chain, Hospitality, or related field
· Ability to interpret and act on P&L statements, manage budgets, control labour, food costs, and other controllables
· Proficient with MS Office (Word, Excel, PowerPoint, Outlook) and comfortable using POS systems and operational reporting tools
· Excellent understanding of CHAMPS, food safety, health & safety compliance, and operational excellence in a high-volume environment.
· Passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams
· Willingness to work shifts, evenings, weekends and public holidays in line with business needs.
· Flexibility to work at any Restaurant within region based on business needs
Key Personal Inherent Characteristics
· Customer service oriented with ability to cultivate and sustain a “customer-first” culture.
· Leadership and team-building skills with excellent interpersonal and communication abilities.
· Conflict resolution and effective problem-solving skills.
· Results-driven with high accountability and resilience under pressure.
· Operational excellence in fast-paced environments with high attention to detail
· Effective time management, planning, and organizational skills.
· Passion for developing people and fostering a positive team culture.
Important Information for Candidates
· Initial Training: All successful candidates will undergo a structured training program at KFC Melkbosstrand for 6-9 months.
· Passing Requirement: Progression to full RGM level requires passing all training assessments. Failure to do so may affect continued employment.
· Mobility Requirement: Post-training, placement may occur at any restaurant in Cape Town based on business needs.
· Succession Plan: Typically 1-3 months depending on performance, readiness and business needs.
Why Join Us
· Transparent career pathway from Trainee RGM to RGM.
· Structured training and certification support.
· Opportunities for growth across multiple locations and area leadership growth.
Join Our Team at TradeOn!
Area: Atlantis, Cape Town
Contract Type: Permanent
Application Close: 29 May 2026
Please indicate in your application that you are applying for the above-mentioned position.
Send applications to[email protected]
If you have not received a response within one month, your application was most likely unsuccessful.
TradeOn SA reserves the right to withdraw this advertisement and not fill the above-mentioned vacancy at any stage during the recruitment process.
Meeting our employment equity goals will be acknowledged during the recruitment process.
Job Types: Full-time, Permanent
Application Question(s):
- What is your notice period?
- What are your gross salary (before deductions) expectations?
Work Location: In person
