Exciting Opportunity: Junior Duty Manager
Kendrick Recruitment is thrilled to present a fantastic opportunity for a Junior Duty Manager at a prestigious 5-star hotel. If you're passionate about luxury hospitality and eager to make a difference, this role is tailor-made for you!
Role Description:
As the Junior Duty Manager, you will be central to hotel operations, ensuring both the Front Office and F&B departments run smoothly. Your role will involve managing guest inquiries, overseeing staff, resolving issues, and maintaining the high standards expected in a luxury hotel setting.
Key Responsibilities:
Daily Operations: Supervise and coordinate daily operations in both Front Office and F&B to ensure an exceptional guest experience.
Guest Relations: Handle guest inquiries and requests with precision, ensuring high levels of satisfaction and quick resolution of any issues.
Staff Supervision: Lead and support hotel staff, ensuring adherence to top-notch service standards and operational procedures.
Issue Management: Address and resolve any issues that arise during guests' stays, ensuring a seamless and enjoyable experience for all.
Requirements:
Qualifications: Formal qualification in Hospitality is advantageous.
Experience: Previous experience in the hospitality industry (Rooms and F&B) is preferred.
Systems Knowledge: Working knowledge of Opera & Micros is beneficial.
International Experience: Exposure to international hospitality standards is a plus.
Person Specifications:
Communication Skills: Excellent verbal and written communication, with strong interpersonal skills.
Leadership: Demonstrated leadership and problem-solving abilities.
Team Player: Ability to work effectively within a team environment.
Competencies:
Multitasking: Ability to manage multiple tasks and prioritize effectively.
Customer Service: A customer-focused mindset with strong attention to detail and organizational skills.
Accuracy: Fast and accurate data entry skills with knowledge of hotel operations.
Driving: A valid driver’s license is essential.
Work Hours: Standard Hospitality shifts (06:00 – 15:00; 14:00 – 23:00)
Benefits:
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Discovery Medical Aid – 50% contribution for self, spouse, and up to 3 children
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Momentum Provident and Risk Fund – 6% Company contribution
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Subsidised undercover parking – Employee cost R300 per month
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Uniform provided
Key Performance Indicators & Conduct Requirements:
Professionalism: Maintain a high standard of professionalism and grooming.
Customer Service: Deliver exceptional service as evidenced by internal and external feedback.
Attitude: Display a proactive, 'can-do' attitude, assisting other departments as needed.
To Apply: Submit your CV, certificates, a written reference, and a head & shoulder photo
Please Note: While we value all applications received, we will only respond to those meeting the right requirements and background. If you do not hear from us within 7 days, please accept your application as unsuccessful.
Apply now and elevate your career in luxury hospitality!
