Santam’s Motor Claims division has an opportunity for a Documents Admin Manager, responsible for providing strategic and operational leadership of the document administration function across the salvage and claims environment.
The successful incumbent will oversee the end-to-end document lifecycle, ensuring that all required documentation supporting claims, salvage, and settlements is accurate, complete, compliant, and processed within agreed timelines. A strong focus will be placed on governance, audit readiness, operational efficiency, and service excellence to internal and external stakeholders.
The role requires close collaboration with internal departments such as Claims Operations, Salvage Management, Legal, Finance, IT, and Business Governance, as well as coordination with external stakeholders such as brokers, clients, finance houses, and service providers.
The incumbent will also play a key role in process optimisation, digital transformation, and continuous improvement initiatives within the document management space.
