Dis-Chem Pharmacies has an opportunity available for a Store Manager for their Kensington Square-Durban North store. Be responsible for the overall store profitability. Ensure compliance with the brand values of the company in all aspects in store.
Minimum Requirements:
Essential:
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Grade 12/ Matric
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Minimum of 5 years’ Retail Store Management experience
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Computer literate – MS Office
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Willing and able to work retail hours
Advantageous:
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Diploma or Advanced Certificate in Management or BCom Degree, Retail Management Diploma or relevant Commercial qualification
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Minimum 2 years’ experience in Unisolv / SAP / Qlikview. Previous experience with Kronos
Job Description:
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Assist with the Budget preparation and maintenance within the store.
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Allocating store funds and defining financial objectives.
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Maintaining statistical and financial records.
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Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. including all cash held on site.
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Optimise the store's profitability.
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Participate in daily operational and sales activities to achieve customer service and business growth objectives.
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Oversee pricing and stock control.
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Ensure all expense related items are controlled and managed within budget.
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Ensure all expense related stock is adjusted to the correct GL accounts on a monthly basis.
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Ensure the ordering and monitoring of expense related items within the store.
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Total management of store inventory, including but limited to planning, implementation, investigation and reporting on all store inventory counts.
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Manage and ensure the daily ordering of stock and maintain correct stock levels.
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Oversee the preparation, coordination and management of stock takes on a Bi-annual basis.
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Oversee the management the store shrinkage, stock flow to the floor and consumables expense within store targets.
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Analyse and interpret trends to facilitate planning.
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Oversee the Investigation of negative GP values in the store and take appropriate actions to identify and rectify controllable errors.
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Investigate and verify manual purchases processed against the business unit.
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Minimise, investigate, correct, and report on business unit negative stock on hand.
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Minimise, investigate, and report on business unit dormant stock.
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Analyse dormant stock reports for heads of department to investigate and rectify.
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Ensure the physical stock in all storage locations balances with the inventory ledger in SAP.
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Daily management of out-of-stock, to ensure maximum stock on the shelves.
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Manage goods in transit as directed by standard operating procedures
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Ensure store achieves set sales targets, including but not limited to health, beauty and FMCG.
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Work closely with all head of departments to ensure targets are met.
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Ensure promotions are effectively executed.
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Coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.
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Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
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Determine all profit and sales objectives and design effective strategies to maintain inventory levels at all times and manage all work according to store policies and procedures.
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Propose innovative ideas to senior management to increase market share.
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Develop business strategies to raise our customers’ pool, expand store traffic, and optimise profitability.
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Take personal responsibility to ensure that all merchandisers adhere to Dis-Chem Merchandising standards.
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Ensure that Promotional stock and Displays are planned, implemented, and maintained at least 24 hours before promotions break.
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Adhere to all labelling, pricing and layout standards and ensure that merchandisers adhere to these standards.
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Approve promotional materials and displays.
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Maintain outstanding store condition and visual merchandising standards.
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Plan and implement shop merchandising, layout, and the customer traffic flow as to maximise sales, customer satisfaction, appearance, and brand image.
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Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures.
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Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant.
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Ensure balancing of floats and manage all store float discrepancies.
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Review the reconciliation of daily takings to turnover to ensure it balances.
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Ensure transaction integrity throughout the branch by effective monitoring, implementation, and evaluation of adherence of company internal control procedures.
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Ensure the accuracy and completeness of branch transactions.
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Manage cashier service levels and cashier productivity rates.
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Control overtime and casual spend.
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Sign off and investigation of run ends daily.
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Following of cash collections procedures as detailed in the standard operating procedures.
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Manage price overrides to ensure it is kept to a minimum.
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Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures.
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Resolve customer problems in a timely manner.
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Address customer and employee satisfaction issues promptly and in person.
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Develop professional relationships with all customer contacts.
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Ensure high levels of customer’s satisfaction through excellent service.
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Ensure that staff follows company policies and procedures as detailed in the standard operating procedures.
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Ensure that the customer request system is operational and actioned daily.
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Ensure the accurate manual processing of points to customer accounts.
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Report and encourage new loyalty signups continuously.
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Manage and facilitate human resource processes, submissions, and documentation for the entire business unit in compliance with standard operating procedures.
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Manage store personnel including guiding and supporting them with training, mentoring and development.
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June 3, 2022
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Monitoring, evaluating, and coaching performance; staffing, scheduling, prioritising and delegating tasks.
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Ensure that employees receive planned training and request feedback from employees whom attended training.
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Manage the performance management process and ensure that personal development plans are adhered to.
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Take total ownership of the workforce management system (KRONOS) within the business units, including master data management and transactional management.
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Ensure the implementation and execution of the company’s performance management system, as directed by company policy.
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Manage the day-to-day Human Recourse administration including but not limited to leave, hours of work and scheduling.
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Equip and grow employees and junior management into more senior positions.
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Effectively convey knowledge to your team.
Competencies
Essential:
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Store retail admin and management experience, relating to receiving, capturing, till operations, cash office and customer service
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Strong command of the English language
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Basic financial skills - GP, mark-up, VAT, etc.
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Effective interaction with suppliers, management, reps and staff
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Strong analytical skills and time management
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Strong interpersonal and communications skills
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Basic computer skills (Word, Excel, PowerPoint and Outlook)
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Numerical skills.
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SAP, UNISOLV & SuccessFactors.
Advantageous:
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Basic IR and management training
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Basic accounting knowledge
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Portrayal of leadership
Special conditions of employment:
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Willing and able to work retail hours
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Local travelling – valid driver’s license and own reliable transport
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South African Citizen
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Clear credit and criminal records
Remuneration and benefits:
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Market related salary
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Medical aid
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Provident fund
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Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
