Job Overview – Recruitment HRBP
The RHRBP would be responsible for working closely the HR & Recruitment Manager in managing high volume recruitment whilst ensuring that the company attracts and retains the best caliber in the market by adopting the Teleperformance DNA.
Main Responsibilities (but not limited to)
Working to industry best practice with regards to talent management; attraction and retention.
Working alongside all business leads to ensure the company attracts and hires the best talent.
Proactive recruitment for future vacancies as a result of business projections (Bulk & Professional Services)
Analyzing data, using statistical methods and applications, in order to evaluate market trends and industry benchmarking
Develop interview techniques, rating scales, and abilities, and interests for the purpose of employee selection and placement for high volume recruitment
Identifying abilities and developing potential through using tests and job-relevant exercises and assessment at selection
Builds a quality relationship with the internal customers and external recruitment agencies
Monitors and constantly reduces the costs of the recruitment process
Handling of recruitment and training of new Recruiters
Reviewing, writing and implementing procedures
Monitor high levels of quality rendered in order to minimize errors
Manage recruitment reports and implement improvements
Competencies & Skills Required
Solid understanding of how training can influence achievement of business objectives
Strong motivational skills to develop people’s attitudes and skills
Excellent communication skills to impart knowledge and information
Ability to identify and respond appropriately to training requirements demonstrating flexibility in shifting priorities
Committed, enthusiastic, positive and resilient
Able to cope in a high-pressure environment
Comfortable with adapting to fast paced change
Ability to troubleshoot and solve problems through data analysis
Excellent Communication Skills
Initiating Action with Planning And Organizing Skills
Basic Computer Skills including Excel and Word
Logical and structures approach to handling tasks. Ability to work under pressure.
Working Knowledge of Microsoft office.
Reflects Teleperformance’s values in their dealings with others, internally and externally
Qualifications and Experience
· Matric/Equivalent
· Proven track record in Bulk/Specialized Recruitment within the Contact Centre industry – Preferred
· Sound knowledge of employment law and legislation – Essential
· Proven 1-year administration experience
Job Types: Full-time, Permanent
