Multi Franchise Cape Town is looking for an experienced, customer-focused Service Advisor to join our dynamic aftersales team. The successful candidate will be the first point of contact for customers, ensuring a professional, efficient, and exceptional service experience from booking through to vehicle collection.
✔ 2–3 years' experience as a Service Advisor
✔ Computer literate (MS Office)
✔ Valid driver's licence and own transport
✔ Technical qualification advantageous
- Customer & service orientated
- An excellent communicator
- A strong problem solver
- Self-motivated and resilient
- Results-driven with a passion for people
- Manage customer service bookings and enquiries
- Prepare estimates and service documentation
- Liaise with technicians and customers throughout the repair process
- Ensure quality workmanship and customer satisfaction
- Maintain accurate service records and invoicing
- Promote dealership services and special offers
- Work closely with the service, parts and sales teams
If you are passionate about delivering outstanding customer service and thrive in a fast-paced dealership environment, we'd love to hear from you!
