The Group currently has a vacancy for a highly experienced Senior IT Professional who takes ownership of complex, escalated technical challenges across the network, server and end-user environments. The individual requires a deep, hands-on technical background and should be comfortable working collaboratively (sometimes independently) on high-impact issues and permanently resolving problems through root cause analysis. He/she will also have to:
Training and support of userbase on IT Systems
Maintaining mail infrastructure (Postfix, Sendmail, Exim), including Antispam/Antivirus policy, DNSBL configuration, SMTP protocol troubleshooting, and mail routing
Configuring and administering Fortinet firewall estates (policy configuration, VPN, security profiles, high availability)
Configuring and maintaining Mikrotik network infrastructure, including routing and inter-site connectivity and troubleshooting
Wireless network deployment and troubleshooting
Providing advanced technical support for critical desktop and server issues
Actioning Service Desk ticket queues, ensuring SLA compliance and quality of escalated resolutions
Producing technical documentation and knowledge base procedures
Identifying opportunities for and implementing automation and scripting to reduce manual workload across the team
Configuring IP camera/CCTV infrastructure, including network integration
Ensuring completion of daily operational checklists and reporting status to the IT Manager
Proactive monitoring and capacity/performance management of connected devices and inter-branch connectivity
Performing Root Cause Analysis on recurring or high-impact incidents, implementing permanent resolutions through root cause analysis
Undertake travel to sites to perform installations and maintenance as required
Creating, deploying, and administering Windows Server environments (2016–2025), including DHCP, DNS, Active Directory configuration, Group Policy, and forest/domain administration
Deploying and maintaining Hyper-V virtualization infrastructure, including host configuration, guest provisioning, and server migrations
Administering Biometric Access Control systems, including integration and troubleshooting
Minimum 12 years' experience as an IT professional, with a track record of resolving escalated issues and supporting end-users across face-to-face and remote channels
Minimum 8 years' experience configuring, implementing, and maintaining corporate LAN & WAN environments
Advanced proficiency with Microsoft Windows (10, 11) in a distributed environment
Advanced proficiency with Microsoft Office (2016 - 2024) and Office 365, including deployment and administration
Proven experience deploying and administering Windows Server (2016 - 2025)
Strong knowledge of hardware/software configuration, installation, and lifecycle management
Advanced troubleshooting, diagnostic, and problem-solving skills, with a focus on root cause analysis on complex issues
Experience leveraging AI tools (e.g. Claude AI) to improve IT operations, support, or documentation workflows
Strong networking expertise, including switch and router configuration.
A security-first mindset, with a strong focus on safeguarding networks, systems, and data across the organization
Ability to liaise professionally and confidently with vendors and colleagues at all levels, including senior stakeholders
Strong interpersonal skills with the ability to guide and advise team members
Hard-working, self-motivated, and able to take ownership of complex problems through to resolution
Ability to work independently on escalated issues as well as collaboratively within a team
Willing and able to work overtime and be available for escalations when required
Own reliable transport, with willingness to travel to sites as required
Excellent communication skills, able to translate technical detail for both technical and non-technical audiences
Excellent organizational skills with strong attention to detail
Ability to remain calm, prioritize effectively, and perform well under pressure, particularly during critical incidents
Exposure to PLC machinery and industrial control systems
Mikrotik/RouterOS networking knowledge
SecOps experience, including security monitoring and incident response
Experience administering ManageEngine ServiceDesk Plus
Proficiency in Hyper-V virtualization, including advanced configuration and troubleshooting
Strong scripting and automation skills (e.g. PowerShell, Bash, or similar)
Knowledge of Acronis backup and disaster recovery solutions
Experience with VMware host and guest installation, configuration, and maintenance
Experience building and implementing cloud automation workflows (Power Automate, IFTTT, Make, Zapier)
Industry certifications such as CompTIA N+, A+, or Microsoft MCSE/MCITP, Mikrotik MTCNA, ITIL Foundation
Experience implementing and administering cloud solutions
Experience with the Microsoft Azure cloud platform, including deployment and administration
Experience configuring and managing cloud storage solutions
Proven track record in SQL database administration, optimization, and performance tuning
Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such
