About the Role
As an Internal Sales Support professional, you will play a crucial role in facilitating sales operations and enhancing the customer experience. This role focuses on providing comprehensive support to the sales team, ensuring that sales processes run smoothly and efficiently while contributing to the overall growth of the business.
Key Responsibilities
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Assist the sales team in managing customer accounts, processing orders, and handling inquiries to ensure timely delivery and satisfaction.
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Prepare sales reports and presentations to support strategic decision-making and performance tracking.
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Coordinate with cross-functional teams, including logistics and marketing, to streamline operations and enhance product visibility.
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Maintain accurate and up-to-date records of customer information, sales activities, and inventory levels.
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Support the development and implementation of sales strategies and promotional activities to drive revenue growth.
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Troubleshoot and resolve any issues that may arise during the sales process, ensuring prompt problem resolution.
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Monitor market trends and competitor activities to provide insights for sales strategies and product offerings.
Requirements
- Proven track record in a sales support or related administrative role within the FMCG/Distribution industry.
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Strong organizational skills with excellent attention to detail and the ability to manage multiple priorities effectively.
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Proficient in Microsoft Office Suite, particularly Excel and PowerPoint, with experience in CRM software being advantageous.
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Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and clients.
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Demonstrable experience in data analysis and report generation to inform sales strategies and performance.
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Familiarity with inventory management and order processing systems would be beneficial.
Preferred Qualifications
- Matric/Grade 12 essential
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A degree or diploma in Business, Marketing, or a related field is advantageous.
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Previous experience in customer service or sales roles, preferably in the FMCG sector.
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Knowledge of market research techniques and sales forecasting methodologies.
