Join our dynamic IT team based in Cape Town, as a Desktop Engineer supporting the Coronation team with all matters related to our business’ IT infrastructure. This is a great opportunity for someone who is MCSE and A+ certified with preferably five years relevant experience gained within a Financial Services company or similar. If you are service orientated, enjoy a challenge, love problem solving and are willing to learn, then this role is for you.
- 2nd and 3rd Line IT Support
- The building, configuration, and implementation of end user devices
- Creation and deletion of users on the CFM domain
- Timely resolution of SLA based calls logged on behalf of the users via the Helpdesk
- First line support of internal development applications
- Advanced troubleshooting of problem machines/software
- Maintenance of security software
- Audio visual equipment support
- Configuration of new technologies
- Ad hoc duties as they arise
- Working hours 08h00 - 17h00 (Flexibility does apply) with possible after-hours work
- 5 years relevant experience
- Financial industry experience would be an advantage
- Active Directory and Azure AD
- Office 365 administration (license management from a product & administration perspective)
- EndPoint single sign-on management across Microsoft and 3rd party solutions.
- Familiar with Bit Locker encryption & recovery
- Vulnerability & Patch Management lifecycle (Generate report, identify vulnerable systems, UAT deploy, evaluate, Prod deploy)
- Familiar with Manage Engine endpoint central or similar solutions.
- Powershell would be advantageous
- Good understanding of Microsoft permissions and security.
- Strong troubleshooting skills, root cause analysis , documenting resolution to problems.
- Understanding of basic change control & best practice frameworks, ITIL will be advantageous.
- Remote support for users on and off network with the ability to think outside the box when critical system resources are not available.
- Crowdstrike Host Management (end points)
- Setup of new starters to the business and decommissioning upon leaving.
- Resolve inefficiencies and provide solutions from a IT support and end user technology experience perspective.
- End user application support
- Knowledge of patching regimes and upgrading software packages would be an advantage
- Manage Engine knowledge would be a plus
- Relevant qualification
- MCSE certified
- A+ certified
- Willing to learn and continue your education in the IT field
- Communication skills, both written and spoken
- Active listening to properly understand and troubleshoot problems
