Career Growth Hospitality Recruitment is excited to recruit for a Guest Experience Curator for a 4-star hotel located in Sea Point. This role is perfect for a creative and service-focused individual who is passionate about delivering memorable guest experiences. As the Guest Experience Curator, you will be responsible for enhancing every aspect of a guest’s stay, ensuring personalised service and exceeding their expectations.
Responsibilities:
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Create unique and personalized experiences for guests, tailoring activities, recommendations, and services to meet individual preferences.
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Serve as the primary point of contact for all guest inquiries, reservations, and special requests, ensuring timely and professional responses.
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Coordinate with hotel departments (housekeeping, F&B, concierge, etc.) to deliver seamless and exceptional service.
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Plan and curate bespoke activities, tours, and experiences both within the hotel and the surrounding area, catering to both leisure and business travelers.
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Greet VIP and repeat guests upon arrival, ensuring personalized service throughout their stay.
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Gather feedback from guests to continuously improve the guest experience and identify new trends and opportunities.
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Maintain a high standard of service in all guest interactions, upholding the hotel’s reputation for excellence.
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Collaborate with the marketing team to promote unique guest experiences and special events.
Requirements:
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Minimum 2 years’ experience in a guest-facing role within the hospitality industry, preferably in a 4 or 5-star environment.
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Exceptional interpersonal and communication skills, with fluency in English.
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Strong organizational skills and attention to detail.
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A passion for creating memorable guest experiences and going above and beyond for guests.
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Ability to work well under pressure and manage multiple tasks in a fast-paced environment.
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Knowledge of local attractions, restaurants, and activities is an advantage.
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Well-presented, friendly, and enthusiastic.