POSITION OFFERED
BIBC TELEPHONIST
Reporting to the Facilities Supervisor of the BIBC, this position requires an individual who is assertive, self-disciplined, organized; demonstrates excellent communication skills; can demonstrate computer and telephone skills; and; has an understanding of the importance of effective teamwork and understands the importance of confidentiality.
DURATION Permanent (on successful completion of 3-month probation)
BASIC SALARY BAND
Package offered will be based on TCOE, and factors such as experience will be taken into consideration.
STARTING DATE As soon as possible
CLOSING DATE
APPLICATIONS
CV’S TO BE SUBMITTED TO
Reference: TELE2024
Please ensure you provide an updated CV and certified
qualifications. Applications will not be considered if these
documents are not submitted.
MINIMUM REQUIREMENTS
- Grade 12
- Computer Literate and proficient in Microsoft office.
- The ability to write and speak fluently in at least two of the languages spoken predominantly in the Western Cape including Afrikaans
1 year work experience in customer service
- Excellent verbal and written communication skills.
- Prospective candidates must undergo preemployment
background checks as part of the
selection process.
TO YOUR ADVANTAGE WILL
BE:
- Ability to speak Isixhosa fluently.
- Relevant qualification.
DUTIES
Work Output
- To receive and redirect telephone calls to the appropriate department and teams in an efficient and friendly manner.
- To maintain a helpful and confident manner when dealing with service users, visitors and staff in order to promote a caring and professional image of the BIBC
- To assist clients with enquiries over the telephone.
- To accurately record any messages taken and forward to appropriate person/department.
- To have good interpersonal skills and be able to communicate with all levels of staff, service users and visitors.
- Administrative support
Job Types: Full-time, Permanent
Application Deadline: 2024/02/17
