Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you.
Our Travel support team seeks a Groups Reservations consultant to join their team. You will be responsible for calls, reservations and quotations on all properties within the Village N Life portfolio through the Travel Support Platform.
Minimum Requirements:
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Matric
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Tourism / Hotel qualification advantageous
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Strong OPERA experience
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At least 2 years in Reservations / Groups reservations
Duties and Responsibilities:
Product Knowledge
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Knowledge of all Village N Life products / services
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Policies and procedures
Customer Relations
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Maintain high standard of customer service through excellent communications skills
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Adopting a can-do attitude
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Assist in investigating and resolving customer complaints
Sales
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Upsell and promote all Village and life products
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Quotations done with precision
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Confirmation and pro-forma invoices issued an time and according to procedures
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Follow up and hand over all details of group bookings to operations
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Maximise revenue sales and occupancies
Reservations
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Accurately record and process all reservations through various channels, and capture on OPERA
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Book transfers and accurately record with travel company and guest
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Meal reservations confirmed in advance and communicated to venue
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Liaison with clients and VnL properties - maintain coridal relationships
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Process amendments to reservations such as extensions, early departures etc.
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Manage 'no show' reservations by investigating and recording
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Record special billing arrangements
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Liaise with Reservations / finance & Sales manager for all reservations requiring credit approval
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Maintain knowledge of special rates/promotions
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Immediate communication to front office on the day's arrivals
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Follow up n provisional bookings
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Ensure bookings are confirmed and payments are cleared to the bank
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Follow up special requests, tourism service bookings and arrival times
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Communicate any special / VIP bookings to Reservations manager and Front Office
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Guest complaints follow up
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Accept waitlist reservations and record on PMS
Due to the large volume of CV's received, only candidates that meet the minimum criteria will be contacted.
If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.
