Trainee – Service Department
The purpose of this role is to assist the Service Department with administrative, customer support while undergoing training within the Service environment.
This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.
- To coordinate the workflow in the service department, between service advisors, foreman and customers.
- Update service customer on all service bookings
- Communicate with all Service Staff
- Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe.
- Ensure job cards are signed off by Technicians
- Assist and advise Technicians on quotes in a timeous manner
- Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
- Follow up on parts ordered to workshop
- Book in vehicles
- Record and report comebacks
- Ensure that your area is kept clean at all times
- Ensure the promotion and adherence to safety standards
- Sell accessories and additional work
- Prepare quotations to be authorized
KNOWLEDGE, SKILLS AND QUALIFICATIONS:
- A minimum of Grade 12.
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Computer literacy is essential
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Clear Criminal Record
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Motor industry experience will be an advantage
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Must have excellent verbal communication skill
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Valid Driver's license
