Dis- Chem Fontainebleau requires a Frontshop Assistant, to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures.
Essential:
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Grade 12 – Matric or Senior Certificate
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0 – 6 Months Retail work experience
Advantageous:
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1 Year work experience within Retail
- Certification in Retail Business Management
Job Description:
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Ensure that full ranges of products are on the shelves at all times and neatly presented.
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Maintain the stock on the shelves to ensure it has not reached its sell by date.
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Restock merchandise when needed to ensure maximum sales.
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All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
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Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.
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Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
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Ensure the storeroom organised, neat and tidy.
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Keep up to date with new product knowledge to effectively assist customers.
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Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
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Assist with back shopping when required.
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All merchandise must be handled carefully to prevent any losses.
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Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
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Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
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Process all loyalty cards including those of accelerated partners.
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Ensure cash is placed in the drop safe according to standard operating procedures.
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Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.
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Ensure accurate cash flow at all times.
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Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.
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Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
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Assist with the counting of stock files and general stocktaking.
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Identify and report damaged and expired stock immediately to management.
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Assist with the loading and off-loading of stock when needed.
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Ensure boxes are flattened after unpacking stock and taken to the designated area.
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Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
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Report customer compliments and complaints to management.
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Adhere to the customer turnover per hour rate as per company benchmark.
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Assist with the training of new and current team members.
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Ensure that outgoing stock/ items/ scripts are scanned and paid for.
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Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
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Report bad and suspicious behaviour for both staff and customers to management.
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Housekeeping must be in accordance to Dis-Chem standards.
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Adhere to Dis-Chem Policies and Standard Operating Procedures.
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Adhere to Health and Safety rules and regulations.
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Adhere to the Dis-Chem uniform and personal appearance policy
Competencies:
Essential:
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Knowledge of retail operations and administration
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finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to.
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Comprehending fundamental arithmetic’s like addition, subtraction, multiplication and division.
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Conveys ideas and facts verbally using language
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Addresses customer questions in a timely manner
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Recognises the need for procedures and follows relevant procedures.
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Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight
Advantageous:
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Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP.
Special conditions of employment:
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Be able to work retail hours
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South African citizen
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MIE, no criminal record and clear credit rating
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Driver’s license and own reliable transport
Remuneration and benefits:
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
