The General Manager is responsible for the overall leadership and operational success of Bupenyu by Newmark Hotels. This role ensures the delivery of exceptional guest experiences in line with Newmark’s luxury hospitality standards, while driving financial performance, operational efficiency and team development across all lodge departments. The General Manager will oversee all aspects of lodge operations including Rooms Division, Food & Beverage, Maintenance and Guest Experience, ensuring seamless collaboration between departments to deliver a consistently high standard of service
- Diploma or Degree in Hospitality Management or related field
- Minimum 5–8 years’ experience in a senior lodge or hotel management role
- Experience within luxury safari lodge environments preferred
- Strong financial and operational management capability
- Proven leadership and people development skills
- Excellent communication and problem-solving ability
- Guest-centric mindset with strong attention to detail
Operational Leadership
- Oversee daily lodge operations across all departments
- Ensure consistent delivery of luxury guest experiences
- Maintain brand standards across accommodation, dining and guest areas
- Monitor service delivery and implement operational improvements where required
- Ensure alignment between guest itineraries and lodge operations
Financial Management
- Manage operational budgets and departmental expenditure
- Monitor revenue performance and cost control measures
- Analyse financial reports and implement corrective actions
- Support procurement processes and supplier management
- Ensure compliance with internal financial controls
Guest Experience
- Maintain high standards of personalised guest engagement
- Monitor guest feedback and implement service enhancements
- Oversee the delivery of special guest experiences and events
Team Leadership
- Lead, develop and mentor department heads
- Support recruitment, onboarding and performance management processes
- Foster a positive team culture aligned with Newmark values
- Ensure staff training and development initiatives are implemented
Compliance & Risk Management
- Ensure compliance with health, safety and environmental standards
- Oversee risk management and emergency preparedness protocols
- Maintain regulatory compliance relevant to Zimbabwean hospitality operations
