Job Description
This is a high-impact role responsible for managing the full customer journey — from booking through to post-trip experience.
Must be able to work either UK or US hours.
You will lead service delivery, manage escalations, and build systems that drive retention, referrals, and repeat business.
This is not reactive support — this is ownership of the entire customer experience.
Responsibilities
- Manage customer journey end-to-end
- Handle escalations
- Lead service team
- Improve systems and response times
- Drive reviews and retention
What We Offer
- Base salary + uncapped commission
- Structured performance environment
- Hybrid model (office required)
- Growth opportunities within DG Ventures
Additional Requirements
- Own equipment (laptop, headset, stable internet)
- Backup power and connectivity required (or willingness to set this up if successful)
Application Question(s):
- Please complete the following Google Form:
https://docs.google.com/forms/d/e/1FAIpQLSdX34KVGPzyq6f66eTW8o4k-s7KknOUYnyohQcaFnQShTzQ/viewform?usp=publish-editor
Work Location: Hybrid remote in Cape Town, Western Cape
