Role Profile: Receptionist
Job Purpose: To welcome all visitors, employees, and partners in line with Zest’s exceptional and memorable customer experience philosophy and values. Must also align to client values and service expectations
Sites:
1. Gauteng (Centurion, Waterkloof Pretoria, Marshalltown, Rosebank, Constantia Kloof and Woodmead.
2. Western Cape (Cape Town, Claremont, Stellenbosch)
Salary: R45p.h
Minimum Experience:
- 1-2 years Front of House/Frontline experience in a corporate or Hospitality (Mandatory)
- Experience in managing a highly pressured Reception desk.
- Email and Telephone Ettiquette
Minimum Qualification
- Matric
- Post Matric Qualification in Hospitality, Customer Management will be advantageous
OUTPUTS
- Establish and build strong and productive relationship with client representatives.
- Ability to multi-task between handling a busy switchboard and Reception
- De-escalate irate customers and ensure they are attended to by the relevant consultant timeously
- Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements
- Excellent email and telephone etiquette
OPERATIONAL EXCELLENCE
- Welcome all visitors, clients and employees
- Direct and/or escort visitors, where necessary
- Keep record of all visitors granted access into the building
- Ensure access / security protocols are adhered to all times
- Ensure that reception, meeting rooms and other connect areas are kept to a high standard of neatness and cleanliness at all times,
- Work with facilities management teams to ensure the management of the plants, decorations, displays and publications on the floor in the work areas and/or waiting areas to ensure that materials/products are current and up to date
- Follow up on Helpdesk calls logged and escalate to relevant manager should calls logged remain un-actioned
- Assist in all other service areas when required
COMPETENCIES
BEHAVIOURAL COMPETENCIES
- Customer Centric
- Highly self-motivated and team oriented
- Good Problem solving and analytical abilities
- Excellent Communication (Written and Oral) Skills
- Innovative
- Approachable and presentable
- Excellent Conflict handling skills
- Ability to work under pressure
- Experience in dealing with irate clients
- Ability to successfully execute all tasks without/minimum supervision
TECHNICAL COMPETENCIES
- Ms Office knowledge (Outlook, Word, Excel)
- Ability to create reports
- Ability to adapt and learn new systems
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Job Type: Temporary
Pay: Up to R45,00 per hour
Expected hours: 5 – 40 per week
Application Question(s):
- Ability and willingness to report duty for within a moment's notice if required to replace an employee who is absent(Part-Time candidates)
Education:
- High School (matric) (Required)
Experience:
- Hospitality: 1 year (Required)
- Front of house: 1 year (Required)
