Are you passionate about turning data into meaningful insights while delivering exceptional client service? We are looking for a
Decision Support Service Advisor to join our team. This role combines data analysis, administration, and client relationship management to provide accurate, data-driven solutions that support informed decision-making.
Minimum Requirements
Qualifications
Required
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Degree in Science, Business, Data Analytics, or a related field.
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Minimum of 2 years' experience in data analysis or business intelligence.
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Proficiency in SQL and data manipulation tools.
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Experience with data visualisation platforms such as Power BI.
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Excellent written and verbal communication skills.
Advantageous
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Experience within agriculture, or a related industry.
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Knowledge of CRM or customer data platforms..
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Experience using Python or R for data analysis.
Skills & Competencies
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Strong analytical and problem-solving skills.
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Excellent attention to detail with a commitment to data accuracy.
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Client-focused with the ability to build trusted relationships.
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Strong organisational and time-management skills.
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Ability to manage multiple priorities and meet deadlines.
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Effective communication and presentation skills.
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Proactive, self-motivated, and committed to continuous improvement.
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High level of integrity and professionalism
Key Responsibilities
Data Analysis & Decision Support
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Analyse and interpret data to provide meaningful insights and recommendations to clients.
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Develop reports and dashboards using business intelligence tools such as Power BI.
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Identify trends, patterns, and opportunities to improve client outcomes.
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Present analytical findings to support strategic decision-making.
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Recommend improvements to reporting processes and data quality.
Administration & Data Management
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Capture and maintain accurate data within company systems.
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Ensure data is received in the correct format and processed within required timelines.
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Perform regular data audits to ensure data quality and integrity.
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Maintain accurate digital records and documentation.
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Verify client documentation for completeness and compliance.
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Escalate data or documentation discrepancies where necessary.
Client Service & Stakeholder Management
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Build and maintain strong, professional client relationships.
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Provide responsive, high-quality support to internal and external stakeholders.
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Communicate clearly and effectively with clients and colleagues.
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Ensure client information is processed accurately and confidentially.
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Coordinate with stakeholders to ensure smooth information flow and service delivery.
