Job Overview:
Pigalle Restaurant, a renowned establishment exceptional known for its stylish ambiance, live entertainment, and cuisine, is seeking a skilled Bookings and Events Co-ordinator to join our team.
The Bookings and Events Co-ordinator will be responsible for managing all aspects of the restaurant's reservations, events, and bookings, ensuring a seamless and exceptional experience for our customers.
Duties and Responsibilities:
1. Reservation Management:
- Coordinate and manage all incoming reservation requests, both online and through other channels.
- Respond to customer inquiries and provide information about the restaurant's policies, menu, and availability.
- Maintain a comprehensive reservation system, ensuring accurate and up-to-date records.
- Liaise with the kitchen and front-of-house teams to ensure smooth execution of reservations.
- Monitor and optimize reservation processes to enhance customer satisfaction.
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2. Events and Bookings Coordination:
- Collaborate with customers to plan and execute private events, parties, and special functions at the restaurant.
- Coordinate with the culinary, hospitality, and technical teams to ensure the successful delivery of events.
- Manage event logistics, including menu planning, staffing, equipment, and decor.
- Maintain a calendar of upcoming events and bookings, ensuring effective communication and coordination among all stakeholders.
- Provide post-event follow-up and gather feedback to continuously improve the event planning and execution process.
3. Customer Relationship Management:
- Foster strong relationships with regular and VIP customers, anticipating their needs and preferences.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Collaborate with the marketing team to develop and implement customer retention strategies.
- Contribute to the overall enhancement of the customer experience at Pigalle Restaurant.
- Respond to all email inquiries within 8 hours of receipt:
o Provide prompt and professional responses to customer inquiries regarding bookings, events, and reservations.
o Ensure all customer requests are addressed in a timely and efficient manner.
- Close off and finalize customer inquiries with accurate invoices within 24 hours:
o Prepare and issue accurate invoices to customers, reflecting the final details of their bookings or events.
o Ensure all financial information is correctly recorded and updated in the system.
4. Work closely with the Back-office administrator:
- Collaborate with the Back-office administrator to ensure accurate customer invoices are raised.
- Provide the necessary information and documentation to the Back-office team to facilitate the invoicing process.
5. Maintain and update accurate booking records:
- Meticulously record and update all booking information, including customer details, event specifications, and any changes or modifications.
- Ensure the booking system is consistently maintained and up-to-date.
6. Attention to detail:
- Demonstrate exceptional attention to detail to ensure accuracy in all bookings, invoicing, and record-keeping.
- Identify and resolve any discrepancies or errors in a timely manner.
7. Maintain and uphold the restaurant image, name, and culture:
- Represent Pigalle Restaurant with professionalism and a commitment to delivering exceptional customer service.
- Contribute to the overall positive image and reputation of the restaurant.
8. Compliance and controls – record-keeping:
- Ensure all records and documentation are maintained accurately and in compliance with relevant policy and regulations.
- Assist in the preparation of reports as required.
9. General Record-Keeping and Administration:
- Undertake general administrative tasks, such as filing, document organization, and data entry.
- Provide support to the management team as needed.
Required Skills:
- Excellent communication and interpersonal skills, both verbal and written
- Strong customer service orientation and the ability to handle high-pressure situations
- Proficient in using reservation management and event planning software
- Ability to multitask and prioritize effectively
- Exceptional organizational and time management skills
- Familiarity with the hospitality industry and an understanding of food and beverage operations
- Proficiency in Microsoft Office suite (Excel, Word, Outlook)
Preferred Skills:
- Experience in a similar role within a high-end restaurant or hospitality establishment
- Knowledge of local event planning and catering resources
- Familiarity with social media platforms and their use in event promotion
Qualifications:
- Qualification in Hospitality Management, Event Planning, or a related field would be added advantage
- Minimum 2-3 years of experience in a bookings and events coordination role, preferably in the restaurant industry
- Proven track record of successful event planning and execution
- Certification in event planning or customer service management is a plus
Job Type: Full-time
Pay: R15 000,00 - R25 000,00 per month
Application Deadline: 2024/09/15
