About RedCloud
RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.
RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions. RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.
The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.
We are seeking a highly motivated and experienced FMCG Account Manager to join us at RedCloud. The role-holder will play a crucial part in managing and growing relationships with our key accounts, ensuring customer satisfaction and driving revenue growth. As a start-up, we are constantly faced with the need for iterations, and we believe leadership, flexibility and adaptability will be key success factors in this role. The successful candidate will report to the Head of Retail Growth.
Main Responsibilities
- Client Relationship Management: Build and maintain strong, long-lasting customer relationships with key accounts.
- Revenue Growth: Identify opportunities to up-sell and cross-sell Red101 and increase trading volume.
- Account Strategy Development: Develop and execute strategic account plans to meet or exceed sales targets per market
- Customer Satisfaction: Act as the main point of contact for key accounts, ensuring their needs are met and issues are resolved promptly.
- Stakeholder Collaboration: Collaborate with internal teams, including Product, Marketing, and Operations, to ensure alignment with overall business objectives.
- Data-Driven Decisions: Utilize data and insights to inform account strategies and optimize performance.
- Leadership: Training and Coaching of field agents officers and sales rep onRed101 and growing the market share.
Experience we think you'll need:
- Bachelor’s degree in Business Administration, Marketing, or a related field. A master's degree is a plus.
- Proven experience (4-7 years) in an Account Management role, preferably within an FMCG or a B2B marketplace environment.
- Strong understanding of the local market and relationship management with key accounts in assigned territory.
- Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization.
- Self-starter with a proactive approach, able to work independently and take ownership of projects.
- Proficiency in CRM tools and platforms is a plus.
Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we’re on!
RedCloud I We're growing!
RedCloud I Red101 App I Open Commerce
