KEY RESPONSIBILITIES:
· To develop and attain customer experience and sales objectives for the store.
· Handle service inquiries from customers.
· Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
· Sales consultants work with customers to find what they want, ensure a smooth sales process, and process transactions.
ACCOUNTABILITIES:
· Driving sales in a store
· Assists customers in a sales environment to drive product sales.
· Demonstrates advanced products and sales knowledge.
· Adheres to any and all company policies and procedures.
· Follows up with any clients to make sure that they are satisfied with the product.
· Assembles any and all product displays in a given market.
· Understands how to make products appeal to consumers based on the environment and current trends.
· Always looks for new ways to make products attractive to customers
· Assisting all walk-in and telephonic customers
· Ensuring our promotions and brand is verbalised to clients and relevant marketing material is handed or visible to them
· Advising customers on products and upselling where possible
· Assisting clients with finalising a purchase and closing a deal
· Receiving payments and processing orders
· Liaising with HO and other departments up to the delivery point
· Assisting with general instore inquiries from HO and clients
· Following up on existing Pro-forma invoices daily
· Providing excellent service at all times to customer and colleagues
· Assisting a customer instore or telephonically with any after sales related query and processing this query to relevant departments
· Completing any instore related administration. This may include cash-ups, email, correspondence, sales sheets, attendance, etc.
· Completing any sales related administration. This may include pricing, demo moving, packaging, stock ordering, assembling, etc.
· Ensuring the showroom demos and the floor is maintained on a continuous daily basis through the company standard Opening / Closing procedures (also known as ‘fluffing’) and ensuring that all relevant information for floor demos are adequate and relevant (price tags, info stands, marketing material, etc.)
SKILLS AND MINIMUM EDUCATION/QUALIFICATION REQUIRED:
· PC Literacy – High level of competency in Microsoft Word, Excel, Outlook along with relevant experience in Internet Explorer / Chrome.
· Proven working experience as a sales consultant
· Grade 12
COMPETENCIES:
· Team player
· Good time-management skills
· Extraordinary customer service skills
· Great interpersonal and communication skills – written and verbal
· Ability to work independently and handle multiple clients
· Excellent analytical, problem-solving and organisational skills
**Salary is market related**
Job Types: Full-time, Permanent
Experience:
- Sales: 3 years (Required)
