JOB DETAILS
Minimum Experience: Junior to mid-Level
Company Primary Industry: Debt Review, Finance
Job Functional Area: Admin: Negotiators
Job Type: Permanent, On-site
Reporting to: Head of Admin
Direct reports: None
Working Hours: Monday to Friday (8:00 to 17:00), Saturdays (08:00 to 13:00)
Overtime: When necessary
FinFix was established with a philosophy of helping individuals in dire financial situations. The company’s vision is to create a better everyday life for people with debt.
The primary aim of the Settlement Administrator is to manage the Day 25 process while also ensuring all counters and acceptances post day 25 are actioned.
SETTLEMENT ADMINISTRATOR DUTIES:
· Manage the Unpaid calculations post-Day 15.
· Manage the Day 25s Part 1 by ensuring:
o Payments are up to date on the client’s profile.
o Check the client’s Debit Order date and keep track of the dates to recheck after the debit order block period.
o All fees and amounts are checked (rehab, CLI and legal fees)
o Calculate counter options when applicable.
o Assign cases to the Customer Care department to discuss with the client.
· Manage the Day 25s Part 2 by ensuring:
o The client’s budget is updated.
o The new rehab amount reflects correctly.
o Any Certificate of Balances received from creditors are updated.
o Examine the new payment plan and ensure the cascading to creditors is accurate.
o Everything is updated on the core system daily.
o Feedback is provided to creditors.
o Internal departments are notified when necessary.
· Escalate creditor issues when relevant to the Negotiators supervisor.
· Complete all checklists per Day 25 application.
· Report daily on KPI management.
· Assist other areas within the department from time to time to manage backlogs.
· Adhere to company policies and procedures when executing all Settlement Administrator duties.
Adhere to the quality standards set by management and the quality department
Job Type: Full-time
Salary: R15 000,00 - R25 000,00 per month
Education:
- High School (matric) (Required)
Language:
- both Afrikaans & English fluently (Required)
Ability to Commute:
- Pretoria, Gauteng (Required)
Ability to Relocate:
- Pretoria, Gauteng: Relocate before starting work (Required)
