Job description:
Responsible for daily management of the Vici-dial system, including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center. Managing campaigns on the dialer respectively to the dialer levels, campaign rules. Consistently liaise with the campaign management on a daily basis adhere and understand campaigns within the business. You must have a strong personality and experience managing call center technology and in workforce management, ability to think outside the box is crucial. Must be a team player with strong interpersonal skills.
Job specification:
· Create dialing strategies and campaigns in line with company strategy.
· Liaise with the technical support team regarding dialer irregularities and maintain a
high level of customer service.
· Implement, control and evaluate calling strategies on the predictive dialer
· Campaign monitoring and troubleshooting
· Ensure compliance is continuously followed by communicating with all supervisors
and managers.
· Provide ad-hoc duties to the dialer contact Centre environment as delegated by
management.
· Reporting and analysis on dialer performance
· Analyzing reports by interpreting results and by making additional recommendations
to increase dialer performance Manage relationships and expectations with various
campaign managers.
· Debrief and review campaigns from a dialer perspective.
· On-the-job training will be provided.
· Dialer processes are to be provided when required at all levels within the call centre.
Job Requirements
· A Graduate
· With advanced Excel skills
· Minimum of 1 years' experience in the interpretation of call centre analytics is an
added advantage.
· Proven record to effectively analyze business data.
- Knowledge and experience in using a dialer system
- Basic statistics knowledge
Pay: R8 000,00 per month
Work Location: In person
