We are looking for:
Are you passionate about sales and customer service? Do you thrive in a dynamic, fast-paced environment? If so, MCE Electric wants you to join our team as an Internal Salesperson!
You will play a key role in driving sales and supporting our customers. This position involves managing leads, engaging with customers, and processing sales transactions.
Knowledge and Abilities:
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Strong understanding of sales techniques and customer service practices.
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Ability to manage multiple tasks, prioritise, and meet deadlines in a fast-paced environment.
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Strong verbal and written communication skills to effectively interact with customers and team members.
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Proficiency in using sales software and tools.
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Ability to identify customer needs and provide effective solutions.
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Professionalism in all interactions, demonstrating a high level of integrity and reliability.
Key Responsibilities:
Lead Management:
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Follow up on inbound inquiries and leads via phone, email, or other communication channels.
Customer Interaction:
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Engage with potential and existing customers to understand their needs and offer appropriate products or services.
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Build and maintain strong relationships with clients to encourage repeat business.
Sales Processes:
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Prepare and send quotations, proposals, and sales orders.
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Process incoming sale orders.
Sales Administration:
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Maintain accurate and up-to-date records of customer interactions and sales activities.
Product Knowledge:
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Stay informed about the company’s products, services, and industry trends.
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Educate customers about product features and benefits to assist in their purchasing decisions.
Sales Support:
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Collaborate with other departments, to ensure a seamless sales process.
Boxes to tick:
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National Senior Certificate or equivalent to NQF 4
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Minimum of 2 years’ experience in an internal sales or customer service role, preferably within the electrical products or related industry.
