Key Areas & Activities Of A Business Analyst:
Strategy:
- Align initiatives to strategy (work items / projects are aligned to strategy).
- Document shared services strategy view/plan into a Roadmap.
- Build relationship with shared services head (collaborate).
- Responsible to feedback to shared services unit on any misalignment. Review Initiatives/proposals against strategy plan and feedback/indicate to shared services Owners when requests/proposals are not aligned with their or the groups strategic plan.
Business Case:
- Develop Business Case Documents.
- Perform cost/benefit, feasibility, sustainability and organizational readiness assessments.
- Conduct information gathering.
- Hold required meetings with business.
Business Analysis, Translation & Change Management:
- Apply logic and critical thinking to all things worked on operational and tactical level for the Shared Service Unit.
- Conduct information and business requirements gathering from various sources.
- Document requirements according to prescribed format.
- Apply agreed methodology.
- Write specification and test documents.
- Do evaluations and documented recommendations and feedback.
Business Process Definition and Implementation:
- Draft requirement documents, containing the following:
- User Stories, Flow charts, Key Success Factors, Reporting Metrics, Test Cases;
- Work with business to implement new processes & ensure change management (escalate noncompliance);
- Assist with the definition of the evaluation of the success of the change.
Business & IT Convergence:
- Develop knowledge of other shared services units.
- Keep abreast of new technologies.
- Run Shared Services Prioritisation Meetings and ensure the prioritization standards are adhered to.
- Facilitate workshops.
- Clearly indicate (verbally and in written formats) the impacts of a business requirement on the IT Roadmap and vice versa on each business initiative that is discussed.
Stakeholder Relationships
- Develop and maintain strong relationships with internal vendors:
- Shared Services Stakeholders;
- End Users;
- Business Analysts;
- Technical Peers.
- Develop and maintain relationships with external vendors, including:
- Consultants;
- Software Vendors.
Required Skills, Experience & Qualifications:
- Essential: 2 – 3+ years relevant experience in a similar role.
- Essential: Strong Business Acumen.
- Essential: Strong Verbal Articulation.
- Essential: Strong Documentation.
- Essential: Strong Relationship Building Skills.
- Essential: Strong Communication Skills.
- Essential: Business Process Modeling.
- Beneficial: Business Analysis Certification.
- Beneficial: Agile Methodology.
- Beneficial: Case Tool – MS Project, MS Visio.
- Beneficial: Case Tool – Atlassian Product Suite, Jira, Jira Agile, and Microsoft Sharepoint.
