FCS
Reporting to the Operations Manager
The above position is vacant at our Parow Branch. The overall purpose of this position is to work in the CIT Control Room, to build and maintain mutually beneficial relationships, and facilitate communication with clients.
Key Performance Areas: (not totally inclusive):
- Attend to all customer complaints
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Give accurate and timeous feedback to clients on complaints received
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Advising clients of ETA’s, possible late comings and possibly no service
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Answering the phone and taking messages
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Keeping client data base updated at all times
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Assist the control room with monitoring trucks/taking data etc. if and when required
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Perform any supervisory ad-hoc duties if and when required
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Maintaining all documentation and administration duties
Minimum Requirements:
- Clear criminal record
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PSIRA registered grade C is advantageous
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Computer literacy and proficiency in Microsoft Word, Outlook and Excel; and Outlook
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Previous CIT control room experience is advantageous
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Knowledge of the CIT industry is advantageous
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Willing to work long hours
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Excellent verbal and written communication skills
Other Personality Attributes and core competencies:
- Must be honest and reliable
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Must have excellent verbal and language abilities
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Must be able to communicate via email to clients
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Must be self- motivated
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Pay attention to detail
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Customer service and relations
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Ability to work without supervision
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Self-development
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Communication skills
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Customer focus
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Teamwork
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Problem solving
We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
