Join Woolworths as a Customer Assistant: Tills and be the friendly face delivering exceptional service at our store tills. Based at our Corporate Stores, you'll greet customers warmly, efficiently process transactions, and promote our loyalty program and services. This role requires attention to detail, strong communication, and personal discipline. You'll help maintain a safe, organized till environment and play a key part in minimizing shrinkage by adhering to store policies. Woolworths offers a dynamic, inclusive workplace with opportunities for growth and development. Flexible shifts and relevant experience are welcomed. If you are customer-focused, reliable, and eager to grow your skills in a leading retail environment, apply today and build your career with Woolworths.
Minimum Requirements: Candidates should have at least a Grade 12 certificate or equivalent NQF level. Previous relevant work experience in a retail or customer service environment is preferred but not mandatory. Applicants must be available and flexible to work various shifts as required by the store. Strong communication skills, both verbal and written, are essential to effectively assist and engage with customers. Attention to detail and the ability to handle transactions accurately and efficiently at tills are required. Candidates should demonstrate honesty, reliability, and self-discipline, including adherence to dress code and punctuality policies. Basic selling skills and product knowledge are necessary to promote services and loyalty programs. Personal attributes such as the ability to remain calm under pressure, organize work effectively, and provide excellent customer service are important. Basic numeracy and literacy skills are required to manage till operations and customer interactions competently.
- Minimum educational qualification: Grade 12 or equivalent NQF level
- Availability and flexibility to work different shifts
- Relevant retail or customer service experience preferred
- Strong verbal and written communication skills
- Attention to detail and accuracy in processing transactions
- Basic selling skills and knowledge of store products and services
- Demonstrated honesty, reliability, and self-discipline
- Ability to work effectively under pressure and manage time efficiently
- Basic numeracy and literacy for handling till operations
- Customer-focused with a friendly and professional demeanor
- Greets, smile and acknowledge customers.
Thanks card customers by name to ensure exceptional customer service.
- Demonstrates an understanding of World of Difference by offering non-Woolworths card customers the Woolworths loyalty card.
Offers the customers available services (e.g. utility bill payments and airtime).
- Processes till transactions efficiently and effectively in line with till policies and procedures e.g. checks scanned price against SKU ticket (product price in FSA stores).
Scans and packs efficiently at till points and checks all payments for irregularities.
- Understands and promote the different methods of payment or transactions (e.g. Gift cards, World of difference cards).
- Knows what special events are being promoted in the store (e.g. Christmas, Mother’s Day, Valentine’s Day)
- Maintain a hygienic, safe and well-organised till point
- Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline.
Minimising shrinkage by adhering to all corporate store disciplines.
- Demonstrates self-discipline with regards to attendance, dress code policy, hygiene and time-keeping
Attends/is informed of the game plan/team meeting to know the day’s focus.
