Overall responsibility and accountability for revenue generation; and leading and managing the cinema operation in line with regulations; legislative requirements and company standards. To maintain operational efficiencies and adhere to Standard Operating Procedures always.
Complex Manager Job Duties:
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Accountability for end-to-end cash and banking process; and all monies received
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Overall accountability for all vouchers and complimentaries. A report on usage should be included in your weekly reports
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Research and keep abreast of all new cinema innovations and measure on cinema SWOT analysis
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Market analysis and implementation of Content strategies to achieve desirable outcomes
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Initiate local marketing plans and give an ROI report thereof
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Introduce and/or implement optimal stock control methods and processes
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End to end accountability on stock management including management of PAR levels, wastage; and shrinkage
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Knowledge and understanding of reporting methods to produce relevant weekly, monthly and quarterly reports: Income and Expenditure report, Risk Report, H&S Report, Competitor Analysis report, Marketing report
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Provide clear delegation of authority and accountability for deliverables at all levels
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Corporate relationship building and; internal and external stakeholder relationship management especially related to respective mall and center management
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Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
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Conduct walkabouts of all cinema areas, both front of house and back of house
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Drive guest experience and relations in line with quality and performance standards.
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Ensure that all staff delivers required service standards and attends SOP training.
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Analyze, report and implement action plans based on guest experience feedback to enhance levels of guest experience and proactively determine areas of improvement.
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Deal with escalations / complaints within 72 hours
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Plan and co-ordinate resources and activities efficiently in conjunction with GM and ROM to ensure that targets/job requirements are met
Qualifications:
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Matric
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Minimum NQF level 5 relevant qualification
Experience and Knowledge of:
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MS Office Suite (Intermediate)
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SAP/SAGE
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VISTA/MYCC advantageous
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Minimum 5 years’ experience within cinema or retail
Skills:
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Excellent Verbal and Written communication.
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Excellent Administration & Organisational skills
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Excellent Leadership and Control skills and abilities
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Excellent Interpersonal skills
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Analytical
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Elevated Levels of assertiveness
Please Note: Ster-Kinekor Theatres is committed to employment equity and diversity in the workplace. Suitably qualified persons living with disabilities are encouraged to apply and will be given preference.