To manage Santam’s Commercial Motor business to ensure achievement of profitable growth targets which includes the following key accountabilities:
Profit and Growth:
- Ensure the attractiveness of the offerings we create to enable C&P to compete effectively in the market we operate in, ensuring that our covers and pricing are market-related and achieve our required rate of return
- Drive and manage the consistent achievement of C&P’s overall Commercial profitable growth targets (which may at times require compromise on one class of business to balance broader profitability)
- Make underwriting decisions that balances logic with relationships (particularly on risk reduction requirements)
- Understand profit and growth challenges and determine solutions to achieve underwriting profit (pricing, discounting, underwriting processes, segmentation and risk models)
- Meet with National and large Brokers to discuss complex underwriting issues and get their buy-in for the required underwriting actions and decisions
Underwriting Governance:
- Guidelines and Manuals
- Draft Underwriting Guidelines, policies and procedures for Commercial and Agri Motor business which must be able to apply and adhere to
- Draft Underwriting Manuals
- Draft Underwriting Circulars
- Sign off technical policy and clause wording, underwriting manuals, rules & mandates
- Design operational processes for reinsurance placements
- Govern and report on compliance with Underwriting Guidelines
- Understand the impact of reinsurance programmes on business & discuss more adequate & efficient structures (optimum reinsurance & pooling solutions) with reinsurance department
Underwriting Advice and Referrals:
- Design, manage and optimise referral processes to Head Office Underwriting
- Make decisions on complex technical referrals
- Provide solutions on how to underwrite certain types of risks etc.
- Provide clarity on policy wording interpretation and indemnification at claims stage
- Provide risk solutions for systemic risks
- Identify risk management solutions
- Provide internal stakeholders (e.g. ERM, Compliance Officer etc.) with subject matter expertise for all reporting and compliance requirements.
Act as a Subject Matter Expert
- Prepare media releases on topics relevant to Commercial and Agri motor insurance.
- Present papers at relevant industry events
- Represent Santam at industry forums & working groups related to the class of business specialisation e.g. SAIA Motor Committee.
- Engage with and influence industry stakeholders such as road traffic regulators, RAF, Compulsory Third Party insurance in RSA etc. because of Santam’s dependency from a business perspective on the services provided by these stakeholders
Training
- Create Training Manuals for Commercial and Agri motor sections
- Provide skills training on complex underwriting issues and ensure material is created and maintained.
People management
- Create and build an effective Commercial Motor Underwriting team which provides consistent service delivery
- Develop and build specialist technical underwriting skills within the Motor Underwriting team.
- Manage talent and ensure succession for critical roles to sustain Santam’s technical expertise in Commercial and Agri Motor Insurance.
- Motivate and inspire staff to manage employee turnover and compete effectively in the war for talent.
