Purpose:
To receive, arrive, assist, and direct the patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the centre team and answer enquiries regarding activities conducted within NHC centre. Project a positive ad friendly image to patients and other visitors, either in person or via the telephone.
Key Performance Indicators
- Welcoming persons entering establishment, determine the nature and purpose of visit and direct them to specific destinations.
- Scheduling appointments and keep those appointments as per requirements (on time)
- Assist customers with completing necessary forms and documentation.
- Comforting distressed patients – this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency.
- Processing billing and payments using medical software (GoodX)
- Capture patients’ information on the electronical system and related medical software
- Confirm HealthID permission per doctor.
- Maintain and update professionals’ appointment calendars (appointment changes, messages, etc.)
- Keeping a clean and calm reception area.
- File and maintain records as per filing standard requirements.
- To comply with all relevant centre procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.
Qualifications:
Matric
Office Administration/Secretarial qualification (NQF Level 3)
2-3 years’ experience in similar receptionist role
1-2 years' dentistry experience
GoodX experience will be an added advantage.
Computer literacy (MS Packages, PaySpace)
Skills and Attributes:
Strong interpersonal skills and conflict management
Basic financial literacy and understanding
Flexibility in terms of availability
Professional communication skills
Ability to build professional relationships with doctors and patients in promoting patient-doctor interaction.
Ability to work under pressure.
All interested applicants are requested to forward the complete CV, references and copies of qualifications to the Human Resources Department at [email protected].
Job Types: Full-time, Permanent
Application Deadline: 2024/03/08
