POSITION: IT ASSISTANT
DEPARTMENT: ENTERPRISE SOLUTIONS
LOCATION: CAPE TOWN
Are you tech-savvy, solutions-driven and passionate about helping others? Do you enjoy solving problems and making technology work better for people? Join our PEP Africa family.
PURPOSE OF THE POSITION: To deliver a support service with regards to PEP Africa’s IT systems and processes, dealing with day-to-day business IT requirements and serve as the link between external IT support and end-users.
KEY RESPONSIBILITIES:
1. Provide desktop support
- Provide Desktop Support to Central Office, Countries and DC’s
- Maintain and support POS lab setups for testing, training and troubleshooting purposes
2. Liaise and coordinate with Pepkor Nextech Desktop Support regarding all IT needs
- Coordinate the process to resolve IT-related issues
- User Account coordination with Pepkor Nextech Desktop Support
3. Provide DC Support
- Coordinate process to resolve power and network connectivity issues
- Log calls with the Pepkor Nextech network teams
4. Manage end-to-end procurement function for all IT, POS equipment and some Software applications
- Ensure equipment is ordered, all invoices are received, submitted to Finance for payment & request remittances
- Control IT equipment & Software applications
5. System support
- General Maintenance/ Assistance with ERP user administration
- Manage user access by handling password queries and resets, creating and deleting accounts, and processing permission requests
6. Assist with ad hoc tasks / projects
- Provide ongoing support with regards to Google Workspace apps and devices
- Troubleshooting issues on Google Workspace
JOB REQUIREMENTS:
- Relevant IT tertiary qualification
- 2+ years’ relevant experience
- Retail experience (advantageous)
- Google workspace tools and applications
- Presentation and facilitation skills
- Programming experience or knowledge would be an advantage
- South African Citizen
Competencies required: Honesty; Passion; Resourcefulness; Planning; Communication skills; Building and maintaining relationships; Detail orientation; Problem Solving; Confidence; Decisiveness.
CLOSING DATE: 24 July 2026
If you're ready to solve problems, support others, and help keep our tech running smoothly, we’d love to hear from you! Apply today and Let’s Grow Together!
Work Location: In person
