Purpose of the Role
To wow our customers at every interaction by delivering exceptional, needs-based product sales over the phone. As a Call Centre Sales Agent, you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis-Chem Life products. Your goal is to create a professional, seamless, and customer-first sales experience that drives revenue, builds loyalty, and positions Dis-Chem Life as a trusted, high-integrity provider in the market.
Role Summary
This is a high-volume, high-energy sales role for individuals who thrive in a fast-paced call centre environment. You wil work with warm and cold leads, guiding customers through our simple product sign-up process, handling objections, and closing deals with confidence.
Benefits
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Competitive basic salary plus uncapped commission for top performers
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Exclusive leads from the Dis-Chem Life database and partners
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Paid training and continuous sales development
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Supportive, energetic team culture focused on results and recognition
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Opportunity for internal growth within Dis-Chem Life
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A performance-driven, team-focused environment that rewards results
Key Responsibilities
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Sell Dis-Chem Life products to customers via inbound and outbound calls
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Build rapport quickly, identify customer needs, and recommend suitable solutions
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Handle objections effectively and close sales confidently
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Achieve and exceed daily, weekly, and monthly sales KPIs
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Keep detailed, accurate records of customer interactions on CRM systems
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Ensure compliance with all relevant sales, regulatory, and company processes
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Represent Dis-Chem Life with professionalism and customer-first focus at all times
Soft Skills
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Confident communicator with a persuasive and engaging phone manner
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Target-driven and highly motivated by sales incentives
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Empathetic listener who can uncover customer needs effectively
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Resilient and able to thrive under pressure in a competitive environment
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Energetic team player with a positive, can-do attitude
Technical Skills
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Strong telephone sales skills and closing ability
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Proficiency in handling objections and converting leads into sales
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Computer literacy and experience with CRM systems
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Ability to work with both warm and cold lead lists
Experience & Qualifications
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Matric / Grade 12 (essential)
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Minimum 1–2 years’ experience in a call centre sales environment (life insurance sales advantageous)
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Proven sales track record with consistent KPI achievement
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Clear credit and criminal record
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Able to work weekends when required
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RE5 Certification (Advantageous)
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COB Certification (Advantageous)
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Reliable transport to and from the office
