SENIOR OFFICER: EXTERNAL MODERATION

Services SETA -
Johannesburg, Gauteng

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Job Details

Full-time
7 hours ago

Full Job Description

Conduct External Moderation Site Visits

Plan and coordinate external moderation site visits (physical or virtual) in line with the approved schedule and organisational requirements
Conduct on-site/virtual external moderation of learner Portfolios of Evidence (PoEs):
- Full Qualifications: Moderate up to 10 learners per day
- Skills Programmes: Moderate up to 25 learners per day
Verify learner achievements against unit standards and qualification requirements
Verify assessment and internal moderation processes implemented by the SDP
Verify compliance with QCTO and SETA quality assurance standards
Compile and submit External Moderation (EM) Reports
Record findings, observations, and recommendations
Provide structured feedback to the SDP following the site visit
Verify if outcomes are compliant to grant endorsement for certification processingand confirm accuracy and completeness of learner results
Communicate non-compliant findings to the SDP during or after the site visit
Require submission of a remedial action plan within agreed timelines
Assess and verify Moderator comments and evidence on-site of new external moderation findings
Engage with the Moderator and SDP for clarification where required
Verify implementation of corrective actions against the approved remedial action plan
Confirm resolution of previous findings and update EM report accordingly
Engage SDPs, Moderators, and relevant stakeholders to discuss, resolve, and close findings identified during site visits
Provide on-site mentoring and guidance:
- Support SDPs in improving assessment and moderation practices
- Coach External Moderation Officers during joint visits
- Ensure adherence to policies, procedures, and quality standards
- Promote consistency and integrity in moderation practices

Achievement of Work Plans

Execute work plans and drive the evidence collection in real time
Produce reports against the implementation of work plans
Respond to audit findings with complete evidence, on time
Implement documented data management practices
Comply to policies and procedures in the unit
Record, file, and ensure the availability of POP information

National Senior Certificate or equivalent, at a minimum NQF Level 4
Relevant NQF Level 6 qualification in Human Resource Management, Office Administration, or related field is required
An Assessor and Moderator certificate is required
3-5 years’ experience in the education, training and development sector, of which 1-3 years must be at an Officer Level

NOTES:

Appointment onto the position is conditional upon the signing of a performance agreement with the organisation.
Candidates may be subjected to a Psychometric Assessment whose results will be considered in determining whether to appoint the candidate or not.
Applicants must note that they may be subjected to security, qualifications, criminal, credit and previous employment checks once shortlisted, and that their appointment would be subject to positive outcomes of these checks.
The closing date for all applications is Friday, 19 June 2026. Applications received after the closing date will not be considered.
Shortlisted candidates must avail themselves for interviews at a time, date and place determined by the Services SETA.
The Services SETA is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of the Services SETA and its employment equity goals and targets, preference may be given, but is not limited to, candidates from under-represented designated groups. Candidates with disabilities are encouraged to apply for positions.

For enquiries, please phone Ms Thabisile Shongwe at 011 694 8660 between 08h00 and 16h00 weekdays.

The Services SETA reserves the right not to make an appointment. If you do not hear from the Services SETA within 30 days from the closing date, please consider your application unsuccessful. Services SETA will not be held liable for applications sent in any other manner except that stated in the advert.

All applications must be submitted on the Services SETA vacancy portal: www.serviceseta.org.za/vacancies

NO HAND-DELIVERED, EMAILED, OR POSTED APPLICATIONS WILL BE ACCEPTED.

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