Position Short Description
The job function of a system application support role typically involves providing technical assistance and support related to software applications and systems used within an organization.
Duties and Responsibilities
- User Support for all business applications
- Development and monitoring of integration between operational and financial systems.
- Translate business requirements into system functions and features and facilitate the creation of user requirements specifications.
- Design, develop, test, and implement new features and changes to current functionality to business applications as per user requirements.
- Design, develop, test, and implement reports.
- Develop end-user training material for business applications.
- SQL queries, stored procedures, functions, views, database design, SSRS, and working with data structures.
- Update and document technical processes/procedures.
- Data analysis.
- Troubleshooting: Identifying and resolving technical issues with software applications, including debugging, and diagnosing problems.
- User Support: Assisting end-users with questions, problems, or errors encountered while using applications, often through helpdesk ticketing systems or direct communication.
- Installation and Configuration: Installing, configuring, and maintaining software applications and related components to ensure they function correctly and efficiently.
- Maintenance: Performing routine maintenance tasks such as updates, patches, and upgrades to keep applications running smoothly and securely.
- Documentation: Creating and maintaining documentation such as user guides, troubleshooting procedures, and system configurations to aid users and fellow support staff.
- Training: Providing training and support to end-users and other support personnel on how to effectively use software applications and troubleshoot common issues.
- Coordination: Collaborating with the teams to address complex issues or implement changes to systems and applications.
- Monitoring: Monitoring system performance and usage metrics to identify potential issues or areas for improvement proactively.
Knowledge / Experience / Skills / Abilities
- Above average verbal and written communication and listening skills.
- Ability to withstand pressure and provide the organization with above average services. Communication Skills: Effective communication skills are essential for interacting with end-users, colleagues, and other IT teams.
- Problem-Solving Abilities: Must be adept at analyzing complex problems, identifying root causes, and devising effective solutions under pressure.
- Customer Service Orientation: A strong customer service mindset is crucial for providing excellent support to end-users. be patient, empathetic, and responsive to user needs and concerns.
