Duration: 12 months
Work Location: Hybrid
Job Description / Responsibilities: To ensure effective and efficient business value streams and optimal integration of processes, people and technology by interactively analysing, researching, designing, recommending and implementing innovative and cost efficient business processes. To ensure operational excellence and optimisation of total operational spend regarding the business unit and/or cluster budget, by focusing on opportunities across all value chains and across the Group.
Accountability: Process Optimisation and Design
Conduct business process improvement initiatives aimed at improving efficiencies and effectiveness of operations, by liaising and advising managers.
Identify the scope (core and sub–processes) and life cycle of business processes within area of responsibility taking into account the Absa standards.
Ensure that processes and procedures as well as system designs are integrated into a single business solution.
Apply scientific principles and business inputs to refine and re-engineer as-is business process (as well as newly to- be refined processes) into best scenario to-be processes to enhance customer experience and profitability.
Provide input into to the documentation, formalisation and validation of the to-be concept and design proposals.
Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders.
Conduct pro-active detection of process bottlenecks and high level operational value chain.
Promote the generic functionality and end-to-end value chain ownership rather than silo thinking and behaviours, i.e. by managers so that designs can be shared.
Apply various applicable Industrial / Systems Engineering principles in process constraints and opportunity identifications, as well as Solutioning.
Define process performance criteria and requirements in terms of time, cost, resources (people, systems, financials) etc.
Proactively participate in business efficiency improvement forums and to play an active role in the change initiatives process, by assessing and recommending the feasibility of change request received.
Act as coach to business (line managers) and other process custodians regarding process re-engineering and improvement methodologies and principles.
Interact and network with own management team and other SBU process engineers (custodians) in order to ensure alignment and integration of operations.
Accountability: Business Analysing
Perform business impact analysis in liaison with line managers on any change that is imposed on the current operational environment
Measure and baseline all current main value chains' performance and comparison of the to–be process performance.
Provide and identify opportunities for optimisation improvements of operational cost base and where process methodologies can be applied.
Apply basic and advances methodologies to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies or income enhancements.
Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
Manage and coordinate implementation efforts of enhancements and change initiatives. Ensure inputs are provided to changes are reflected on appropriate Absa supporting and training documentation.
Accountability: Business Alignment & Subject Matter Expert (SME) inputs
Maintain interaction with business analysts, change agents as well as project managers to create synergies before / during / after process re-engineering and implementation.
Interact and attend meetings and workshops to ensure that the major change and small enhancement initiatives impacts are pro-actively identified so that implementation can be coordinated.
Ensure that promises to business are met and delivered, and highlight constraints for implementation time periods
Identify impact of process changes on Job Descriptions of staff that executes work within the process.
Test policy and procedural manuals, job aids, quick references and training material to ensure the logics and to ensure that the manuals support the changes.
Provide input to training of users on development, improvements and enhancements to business processes.
Background and experience required:
Years of Experience
Industry Experience
3-5 years in process optimization roles
Scientific methodologies associated with efficiency improvements, i.e. queuing theories, BPR and Lean methodologies
Ideally 1-2 financial services Degree, (ideally post graduate degree) - BTech / B Eng / Bsc Industrial engineering preferable (or Mechanical, Electrical or Chemical will also be advantageous)
Lean or six-sigma qualifications
