The Front Desk & Operations Administrator is the face of OptiSmile and the first and last point of contact for every patient. This role delivers an exceptional patient experience while ensuring the smooth day-to-day administration and operation of the practice.
Key ResponsibilitiesPatient Experience
- Welcome patients professionally and create a warm, friendly environment.
- Ensure patient details, forms and records are complete and up to date.
- Maintain a clean, organised reception area.
Administration & Scheduling
- Manage appointments, cancellations and diary optimisation.
- Maintain accurate patient records in practice management and related systems.
- Record and action all patient communications.
Communication
- Manage calls, emails, WhatsApp and other patient enquiries.
- Escalate urgent matters promptly.
- Liaise with Doctors, laboratories, suppliers and service providers.
Financial Administration
- Process payments and prepayments.
- Prepare quotations and treatment plans.
- Obtain deposits, signed consent forms and treatment approvals.
Practice Operations
- Coordinate IT support, equipment servicing and general administration.
- Manage stock levels and supplier orders.
- Ensure compliance with practice policies, infection control and POPIA.
Teamwork
- Work collaboratively with the clinical and administrative team.
- Attend meetings and training.
- Maintain a professional appearance and contribute positively to the practice.
Skills & Competencies
- Excellent communication and customer service skills.
- Strong organisational and administrative abilities.
- High attention to detail and financial accuracy.
- Professional, proactive and team-oriented.
Qualifications & ExperienceEssential
- Grade 12 (Matric) or equivalent.
- 3 years experience as a Dental Receptionist or Dental Assistant with front desk responsibilities.
- Good understanding of dental terminology, procedures and treatment planning.
Personal Attributes
The ideal candidate is warm, professional, organised, reliable, detail-oriented, patient-focused, adaptable and able to remain calm under pressure.
Pay: R10 000,00 - R16 000,00 per month
Work Location: In person
