Cedar Wood Recruitment is now recruiting a full-time Safari Concierge to join the Clients team and make a real difference.
The Client is not simply a travel company but has been the voice of African conservation and responsible travel since 1991 and is the world’s most conservation-focused African tour operator. Their partnerships with NGOs like African Parks sets them apart from other tour operators. Their core mission is dedicated to inspire people about Africa, so they can share their passion and contribute towards protecting its wildlife and uplifting its people. This is at the core of everything they do.
This position offers fantastic growth potential and will set a foundation for a long and rewarding career in travel. You will be an integral member of a fast-growing travel team.
Key Performance Areas
As a Safari Concierge, your responsibilities will include, but will not be limited to:
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Absolute dedication to supporting our safari consultants and finance team in planning, selling, booking and managing experience-rich, responsible safaris.
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Liaising with suppliers and properties, booking client flights etc.
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Liaising directly with travel clients to arrange invoicing, travel documentation and booking extras such as restaurant reservations and added tours.
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Assisting our product manager to create new travel packages and marketing content.
Requirements: Qualifications, Skills, Knowledge, Experience
Our ideal candidate will possess:
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A passion for travel in Africa and some travelling already under the belt
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A minimum of two years of experience in a safari-related supporting role
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Handle admin with aplomb – amaze us with your focus on accuracy and efficiency
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Fluent in English
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TourPlan - Essential!
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Wetu, Hubspot or similar - Will be considered a plus
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Microsoft Office suite
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Fluent in languages other than English
Personal/Professional Attributes
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Attention to detail and accuracy
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Strong work ethic
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Dedicated
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Efficient and focused
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Good interpersonal skills
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Sense of urgency
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Passionate and energetic about delighting guests
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Diligence and self-motivation to meet deadlines and keep on top of your job
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Fluent in English with excellent communication skills
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Excellent time management skills
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Adaptable and flexible
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Creative go-getter
Remuneration and Package
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Remuneration will be discussed at the client interview
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Flexible working: 100% remote working
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Career development opportunities through personalised development plans for each person: We are a fast-growing team that encourages internal growth, and our team members are challenged to take advantage of these opportunities when offered.
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Vibrant culture: Our love for Africa, wildlife and adventure brings us together even though so many work remotely.
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We are looking for someone who wants to work with us long-term.
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Training and development: Comprehensive training programmes and opportunities for growth
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Personalised development plans to support your aspirations
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Innovative tech solutions: We utilise technology to make your role as easy and efficient as possible and are always open to new and innovative ways to craft the best safari experiences for our clients. We invest in the necessary tools and systems, allowing you to spend more time on crafting and managing client safaris.
NB: Please regularly check your email INBOX and SPAM folders for an interview invitation should your application be viewed favourably. Should you receive no response to your application then please accept that you have not been successful – no further communication will be entered into.
