What You'll Do:
As a member of our support team, you will be dedicated to ensuring the satisfaction of our clients on a daily basis. Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.
What We're Seeking:
We're in search of individuals who embody the following qualities:
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Organized and Self-Starter: Take initiative and thrive in an organized work environment.
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Collaborative Spirit: Be easy to get along with and possess the ability to motivate and inspire those around you.
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Digital Marketing Knowledge: While not essential, having a good understanding of Ads and digital marketing will be advantageous.
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Problem Solver: Be adept at handling unhappy clients and finding mutually beneficial solutions.
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Client-Focused: Successfully build and maintain relationships with our diverse range of clients.
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Remote Work Excellence: Demonstrate exceptional communication skills as you'll be working remotely, necessitating a high level of trust and dedication.
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Language Proficiency: Excellent written and spoken English is a must.
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Analytical Skills: Experience discussing and interpreting stats and numbers with clients.
Work Schedule:
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UK Hours: The role requires a commitment to working during UK hours.
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8-hour Shift: Monday to Friday
Skills and Experience:
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Client Account Management: Proven experience in effectively managing client accounts.
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Industry Experience: 1-2 years in a similar role, preferably on the agency side.
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Quick Thinking: Ability to think on your feet and adeptly solve problems.
