Summary of Job
As a Customer Survey Administrator for our fast-food restaurant, you will be responsible for collecting firsthand feedback on customer and staff experiences analyzing and reporting your findings. Customer surveyors gather valuable feedback on our products and services. Your insights will play a crucial role in understanding customer satisfaction levels, identifying areas for improvement, and enhancing the overall dining experience. The ideal candidate is detail-oriented, possesses strong analytical skills, and is committed to maintaining high standards of customer service.
Duties and Responsibilities:
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Gather relevant feedback from customers in store in the form of a survey questionnaire.
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Report the findings in a weekly report.
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Collect survey responses and ensure data accuracy.
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Analyze survey results to identify trends, patterns, and areas for improvement.
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Prepare and present regular reports summarizing key findings to management.
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Encourage customer participation by displaying a friendly, empathetic nature.
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Monitor response rates and implement strategies to increase survey participation.
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Assist in the development of action plans to address identified areas for improvement.
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Communicate survey results and recommendations effectively to different levels of the organization.
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Interact with staff as an independent party to collect and report feedback.
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Travel to all Pedro's stores in the region to complete the above surveys.
Requirements:
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A minimum of 1 years experience in a Customer Survey Administrator role or a similar position.
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Must have a valid driver's license and own vehicle.
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Strong analytical and problem-solving skills.
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Excellent communication and interpersonal skills.
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Detail-oriented with a focus on data accuracy.
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Ability to work independently and collaborate with cross-functional teams.
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Understanding of customer service principles within the fast-food or restaurant industry.
