Hospitality and Outdoor – New Vacancy – Reservationist
Luxury Resort - Mozambique (Position based in Johannesburg)
Requirements:
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Minimum 2/3 years Reservationist / Receptionist experience within the Hotel/Lodge/Resort industry.
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Experience in managing reservations for a group of properties preferable.
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Excellent communication and interpersonal skills.
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Ability to handle a fast-paced work environment while maintaining attention to detail and accuracy.
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Keen understanding of turnaround times when communicating with guests and agents.
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Strong organizational and time-management skills.
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Demonstrated ability to work effectively in a team environment and provide timely and professional services to guests.
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Strong Opera Skills.
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Microsoft Office Skills.
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High communication skills, verbal and written.
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OTA – responses.
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Attention to Detail.
Description:
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Making reservations for the Reserve and preparing rate proposals.
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Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
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Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
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Up-selling, when appropriate, by informing guests of special packages, or higher room category.
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Assist & maintain an efficient administration system within the department.
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Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
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You may be required to manage room blocks and all sizes of group bookings.
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Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
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Inform other departments and follow up with regards to special instructions / facilities.
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Establish and quote rates within the limits of the authorized rates negotiation procedure.
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Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
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Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
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Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
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Report any rate, system discrepancy to the Reservations Manager and all overbookings.
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Escalate all complaints.
Package on offer:
Starting Date: ASAP.
