To provide comprehensive administrative support in underwriting and claims processes, ensuring accuracy, compliance, and excellent client service within the short-term insurance environment.
Minimum Requirements:
- Grade 12
- FAIS compliant (NQF 4 – Short-term insurance) certification
- Regulatory Exam Level 5 (RE5) completed
- Minimum of 5 years in the short-term claims experience in the insurance industry
Key Performance Areas
Claims Management:
- Facilitate claims processing, documentation, and follow-ups
- Ensure timely settlement and client satisfaction
Underwriting & Administration:
- Process amendments, endorsements, renewals, and new policies on the Cardinal Broker System
- Prepare, negotiate and process new Business quotations and renewals
- Maintain accurate records and ensure compliance with FAIS and FSCA regulations
Reporting:
- Assist with weekly, monthly, and quarterly reports
- Monitor and report customer complaints
Budget Management:
Technical Competencies
- Proficiency in the Cardinal Broker System
- Strong negotiation skills
- Advanced computer literacy (MS Office)
- Excellent verbal and written communication skills
Behavioural Competencies
- High stress tolerance and emotional resilience
- Demonstrates integrity, reliability, and accuracy
- Strong interpersonal and training skills
- Self-motivated, results-oriented, and a team player
- Effective problem-solving and analytical abilities
- Commitment to self-development
Closing Date: 17 July 2026
The filling of this position will be aligned with AFGRI's Employment Equity Policy.
Applicants are informed that in order to be considered for any application for employment, we will have to process their personal information. A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA), provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner.
In order to give effect to this right, we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the HR Processing Notice, which can be accessed and viewed on the AFGRI Group website, https://www.agh.co.za/which HR Processing Notice, we request that you kindly download and read.
