Job Summary
The Shop Assistant is responsible for providing excellent customer service, assisting customers with product enquiries, maintaining store presentation, processing sales transactions, and ensuring compliance with all company policies and applicable South African laws. The successful candidate will have strong communication skills, a customer-focused attitude, and a willingness to learn about the products and services offered by the store.
Key Responsibilities
Customer Service
- Greet and assist customers in a professional and friendly manner.
- Provide accurate information regarding products, pricing, promotions, and services.
- Identify customer needs and recommend suitable products.
- Handle customer queries, concerns, and complaints professionally.
Sales and Transactions
- Process cash, card, and electronic payments accurately.
- Assist in achieving store sales targets.
- Promote current specials, promotions, and new product arrivals.
- Maintain product knowledge to effectively support customer purchasing decisions.
Stock Control and Merchandising
- Receive, unpack, and check incoming stock.
- Assist with stock counts and inventory management.
- Ensure shelves and displays are fully stocked, clean, and attractively presented.
- Report stock shortages, damaged items, or discrepancies to management.
Store Operations
- Maintain a clean, organised, and safe store environment.
- Assist with opening and closing procedures.
- Follow company policies, procedures, and security protocols.
- Ensure compliance with all applicable legal and regulatory requirements.
Requirements
Education and Experience
- Grade 12 (Matric) or equivalent.
- Previous retail or customer service experience preferred.
- Experience in a specialty retail environment will be advantageous.
Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Basic computer literacy.
- Good numerical skills and attention to detail.
- Ability to work under pressure and as part of a team.
- Reliable, trustworthy, and professional.
Working Conditions
- Retail working hours, including weekends and public holidays as required.
- Standing for extended periods and occasional lifting of stock items.
Employment Type
Full-Time / Permanent (subject to company requirements and probation period)
Pay: R5 000,00 - R6 000,00 per month
Work Location: In person
