The Opportunity
Ready to level up your IT career?
We’re on the hunt for a driven, customer-obsessed Level 2 IT Support Engineer to join our fast-growing team supporting a UK-based Managed Service Provider.
This isn’t your average support role. You’ll be right in the middle of the action—solving real problems, supporting live environments, and playing a key role in onboarding and upgrading client systems.
If you thrive in a fast-paced environment, love solving complex technical challenges, and want to be part of a team that delivers real impact daily—this is for you.
What You’ll Be Doing
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Taking ownership of Level 2 escalations—diagnosing, troubleshooting, and resolving issues with confidence
- Managing ticket queues like a pro—meeting SLAs and keeping clients informed every step of the way
- Supporting the 1st Line team when it matters most (especially during busy periods)
- Assisting with client onboarding, upgrades, and implementations across systems, hardware, and infrastructure
- Keeping documentation sharp, accurate, and always up to date
- Spotting trends, recurring issues, and contributing to continuous service improvements
What You Bring
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✔️ Proven experience in an MSP environment (non-negotiable)
- ✔️ A strong customer-first mindset—you genuinely care about outcomes
- ✔️ Confidence communicating with users at all levels (from non-tech to technical stakeholders)
- ✔️ The ability to prioritise, troubleshoot, and deliver under pressure
- ✔️ A proactive, solutions-driven approach—you don’t wait, you act
✔️ Strong organisational skills with the ability to juggle multiple priorities
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Requirements
️ Your Tech Toolkit
You’ll need solid experience in:
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Microsoft Windows Server
- Windows 10/11
- Active Directory (user & group management)
- Microsoft 365 / Office 365 administration
- Networking fundamentals (DNS, DHCP, VLANs = a bonus)
Bonus points if you’ve worked with:
- PSA tools (Autotask or similar)
- Backup & DR solutions (Veeam, Datto)
- MS-102 (Microsoft 365 Administrator)
We’re looking for someone who doesn’t just “do the job” —
we want someone who owns it, improves it, and elevates it.
If that sounds like you…
Apply now and let’s build something great together.
Benefits
Why Join Growth Resourcing?
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Competitive salary with strong growth potential
- Be part of a scaling business backed by UK sales leaders
- Work in a high-performance, supportive environment
- Real career progression opportunities—we grow people, not just teams
- Learn fast, move fast, and make an impact from day one
